Madeleine Sutherland Email & Phone Number

Eatons Hill, Qld, Au

Brisbane City, Queensland, Australia

Brisbane City, Queensland, Australia

• Financial Management: Enhanced financial acumen through daily cash reconciliation and audits, ensuring financial accuracy.• Customer Relations: Strengthened customer loyalty and repeat business by building strong relationships.• Problem-Solving: Improved customer satisfaction by efficiently managing reservations, addressing inquiries, and resolving issues.• Team Leadership: Elevated team performance and service standards by overseeing team members and providing guidance.• Strategic Marketing: Boosted brand visibility through the development and execution of effective promotional strategies.• Performance Management: Fostered continuous improvement by conducting performance evaluations and offering constructive feedback.• Training & Development: Enhanced team capabilities by facilitating training sessions on service protocols and menu knowledge.• Inventory Management: Optimized stock levels by managing inventory, coordinating supply orders, and maintaining supply chains.Achievements: Honored as Employee of the Quarter in 2023 for exemplary leadership.

Brisbane, Queensland, Australia

• Achieved Key Performance Indicators: Developed strategic planning and goal-setting skills, consistently meeting and exceeding targets.• Managed Customer Complaints: Enhanced problem-solving and communication abilities by resolving issues promptly and professionally.• Applied Suggestive Selling Techniques: Improved sales and customer engagement skills, contributing to enhanced guest experiences.Achievements: Received the Crew Member of the Month Award twice in 2021 and once in 2020.

Brisbane, Queensland, Australia

• Operational Efficiency: Improved restaurant capacity and flow by effectively handling reservations and seating arrangements.• Customer Service: Enhanced guest satisfaction by attentively addressing needs in the dining area.• Hospitality Management: Strengthened guest experience through welcoming interactions and efficient management of drink and food orders.