Using analytical skills to work collaboratively with employees to truly understand what needs to change. Providing expert guidance and support in shaping ideas and ensuring that everything is in place to enable a decision to be made on whether to proceed with a project.• Elicitation of requirements - conducting requirements gathering sessions and holding stakeholder interviews with many different areas of the VISA Europe business, such as legal, client support and client… Show more Using analytical skills to work collaboratively with employees to truly understand what needs to change. Providing expert guidance and support in shaping ideas and ensuring that everything is in place to enable a decision to be made on whether to proceed with a project.• Elicitation of requirements - conducting requirements gathering sessions and holding stakeholder interviews with many different areas of the VISA Europe business, such as legal, client support and client on-boarding.• Creation of Functional and Non-Functional Requirements - For a multi million pound, high visibility business projects.• Creating a traceability matrix between user stories, high level and non-functional business requirements using Jira, ensuring that all requirements are tracked and managed throughout the project lifecycle.• Providing peer reviews for other project team members High Level Business Requirements (HLBRs)• Responsible for delivering the Privacy Impact Assessment document for VISA Europe’s legal team. Creating data flows, listing all personal data that would be stored, justifying the retention of personal data and advising who would maintain it. • Experience of working within Agile and Waterfall project methodologies.• Owning a work stream for billing clients for a VISA Europe service, ensuring that all work is completed to schedule and raising awareness of any issues to my work stream lead early• Supporting the VISA Europe business analysis practice by chairing weekly continuous improvement sessions with the team.- Being lead analyst on a range of Cyber Security data management projectsAchieved the BCS ISEB Diploma in Business Analysiso Business Analysis Practise o Requirements Engineering o Foundation in Benefits management and Business Acceptance o Foundation in Business Change Show less

• Responsible for delivering low level system requirements (LLRs) for a pre-requisite project to one of VISA Europe’s biggest initiatives ensuring developers are able to code based upon them. Regular engagement and document reviews with many of the technical teams such as application support, testing and development. • Responsible for formalising a process of the Library Management system to make sure Business System Analysis (BSA) colleagues can locate documents easily.• Responsible… Show more • Responsible for delivering low level system requirements (LLRs) for a pre-requisite project to one of VISA Europe’s biggest initiatives ensuring developers are able to code based upon them. Regular engagement and document reviews with many of the technical teams such as application support, testing and development. • Responsible for formalising a process of the Library Management system to make sure Business System Analysis (BSA) colleagues can locate documents easily.• Responsible for the creation of a BSA SharePoint project page so all stakeholders could use this as a secure place to centralise documentation. Show less

Participating in a three year scheme to gain a wider knowledge of Visa's product development lifecycle. Learning the technical and soft skills to transfer to different teams and finally specialisng in one area of interest.

• Writing test case scenarios based on user stories, requirements, test plans and acceptance criteria for one of Visa Europe’s high profile, internal projects.• Executing and recording defects in Quality Centre when performing user acceptance and performance testing. • Regular meetings with stakeholders where demos and sprint planning occurred.

• Supporting one of Visa Europe’s core clearing and settlement systems.• Presenting defects in problem management meetings and agreeing prioritisation and work a rounds. Selected by my line manager to communicate a technical solution in non-technical jargon.

• Working in a client facing, target driven area answering queries on the phone and via email. • Prioritising my workload. A number of my cases went for customer satisfaction surveys where I achieved 98% for my ease of doing business and speed of resolution.- Working on a large integration project being responsible for validation of Member bank details.