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Madeleine Bird is listed as Technical Writer | Document Creation and Management | Communicate Complex Ideas to a Variety of Audiences based in Denver, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Madeleine Bird.
Madeleine Bird previously worked as Technical Writer ll at Charter Communications and Client Retention Specialist at Fis. Madeleine Bird holds Bachelor Of Arts - Ba, English Language And Literature/Letters from Metropolitan State University Of Denver.
Dedicated writer with experience working in the financial and telecommunications sectors. Adept at creating comprehensive user guides and process flows, and synthesizing existing documentation. Strong collaboration skills, works effectively with cross-functional teams in remote environments. Seeking a remote technical writing role where strong technical expertise and communication skills can be leveraged to contribute to innovative projects and help users achieve success with their products and services.
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Identified all existing documentation repositories, and create a solution for centralized storage usingMicrosoft OneNote.Led focus groups of 10+ SMEs to create job workflows for use by engineers and developers.Wrote on-boarding documentation with an average of 25 views per month by new hires.Managed version control of 400+ secure documents for Satori.
Remote
Wrote technical documentation for training client users in internal software applications.Selected photographs, drawings, sketches, diagrams and charts to illustrate material.Collaborated with various SMEs in order to ensure client projects and cases were completed on deadline.Addressed and resolved client technical issues with professionalism and accuracy.
Remote
Developed and maintained a database with minimal supervision of our high-value senders to monitor and increase customer service engagement. This increased the frequency and volume of our high-value transactions by 20%.Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.Used conflict resolution skills to.
Denver, Colorado, United States
Mentored employees in complex issue resolution and drafted scripts for addressing common challenges.Implemented and enforced corporate and departmental policies and service standards.Monitored daily operations and evaluated performance to proactively address backlogs.Interviewed potential candidates and provided thorough reviews to HR to aid in hiring.
Remote
Conducted extensive research to write accurate and error-free content for tech blogs.Edited and proofread content to confirm grammar, quality and consistency of tech blogs articles. Consulted with customers to understand project requirements and purpose.Incorporated review comments and corrections into existing documentation.
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Madeleine Bird is listed as Technical Writer | Document Creation and Management | Communicate Complex Ideas to a Variety of Audiences.
Madeleine Bird is based in Denver, Colorado, United States.
Madeleine Bird has worked for Charter Communications, Fis, Worldremit, and Freelance.
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Madeleine Bird holds Bachelor Of Arts - Ba, English Language And Literature/Letters from Metropolitan State University Of Denver.
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