Madeleine C. Email & Phone Number

Brisbane, Qld, Au

Ipswich, Queensland, Australia

Duties: This position supports, collaborates and communicates the Customer Experience Program of Work across Ipswich City Council. This role prepares and organises comms, collateral and stakeholder engagement to achieve the 18 CX Strategy Priorities and the 17 Immediate Action Plan Actions. In addition to this extensive amount of work, I am also responsible for leading two of these projects (IAP 13 - Customer Contact Centre Campaign and CXP 17 - CX Cross-Functional Teams).

Springfield, Australia

Duties: Develops and implements programs, events and other initiatives for regional service delivery and targeted community engagement with the Library’s collections, spaces, services and technologies. Assists in measuring and reporting on program outcomes. Provides a high level of interpersonal skills and communication methods to ensure interactions with diverse audiences are positive and effective.

Brisbane, Australia

Program Duties: Planning, coordinating and administering over 100 By Request programs, as well as the 2018 Small Schools Funding Round. Touring Team Leader Duties: Communicating with and organising ‘The Touring Team’ which consists of 50 'on call' artists, contracted to deliver the above programs across the state.

Gladstone Region

Public Programs Duties: Conceiving, planning and project managing a wide variety of public programs for all ages, backgrounds, abilities and experiences (both special occasion programs and ongoing). Preparing all exhibition collateral, ie. Labels, catalogues, flyers, posters, vinyl decals, etc. Assisting with exhibition installations and demounts. Creating exhibition related educational resources and liaising with schools and educators to organise incursions and excursions. Leading… Show more Public Programs Duties: Conceiving, planning and project managing a wide variety of public programs for all ages, backgrounds, abilities and experiences (both special occasion programs and ongoing). Preparing all exhibition collateral, ie. Labels, catalogues, flyers, posters, vinyl decals, etc. Assisting with exhibition installations and demounts. Creating exhibition related educational resources and liaising with schools and educators to organise incursions and excursions. Leading exhibition and social history tours of the Gallery & Museum. Initiating new ideas to improve, such as including interactive activities for Gallery & Museum visitors within exhibitions. Produced and project managed the inaugural edition of ‘War Memorials of the Gladstone Region’. Working with different departments or companies to achieve mutually beneficial results. Gathering feedback and using this data to create informative reports. Promotions Duties: Creating promotional content and brand recognition, including all graphic design and exhibition design work (both print and digital), coordinating social media posts, creating EDMs, reporting, website maintenance and copyright law consideration. Project managed the full rebuild of the website in 2016. Media/Communication liaison for all local media including Chanel 7 and WIN Local News, weekly print content creator and author for The Gladstone Observer and Gladstone News publications, and regular feature on radio stations, 4CC and FreshFM. Advertising and printing budget monitoring, ordering, procurement and reporting.General Duties: A high level of communication skills, both written and oral. Reporting to and liaising with all levels of business, both within the general public and Arts Community, as well as Local Council. Leading, monitoring and training volunteers and junior level staff members. Assisting to complete Council progress reports as well as touring exhibition outcome reports. Show less

Gladstone Region

Duties: Customer service first point of contact, through telephone, email and front counter inquiries, administrative duties such as filing, cataloging, data entry, record keeping, report writing. Gathering visitor experience statistics and feedback. Assisting other senior staff members when requested.

Gladstone

Duties: Working with the advertising team to book and layout adverts inside the daily newspapers and all of its subsidiaries. Working closely with community members and understanding their business needs.

Brisbane, Queensland, Australia

Duties: Sales, reporting, rostering, KPI targets, unpacking stock, customer service, orders, stock-take auditing, interviewing and training new staff, workplace health and safety audits.

Bachelor Of Arts (B.A.), Art History And Film & Television

Graduating cum laude

Diploma Of Graphic Design, Graphic Design

Fundamentals Of Design, Graphic Design

Graduated with High Destinction

Completed Year 12

Activities and Societies: School Newspaper, Drama Club, Choir High school (Year 8 - Year 12)