Madeleine Craig
AeroLeads people directory · profile

Madeleine Craig Email & Phone Number

Product Support Specialist at Datasite
Location: St Paul, Minnesota, United States 13 work roles 5 schools
1 work email found @granicus.com 15 phones found area 612, 952, 651, 310, 402, 407, 561, and 772 LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 15 phones

Work email m****@granicus.com
Direct phone (612) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Product Support Specialist
Location
St Paul, Minnesota, United States
Company size

Who is Madeleine Craig? Overview

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Quick answer

Madeleine Craig is listed as Product Support Specialist at Datasite, a with 668 employees, based in St Paul, Minnesota, United States. AeroLeads shows a work email signal at granicus.com, phone signal with area code 612, 952, 651, 310, 402, 407, 561, 772, and a matched LinkedIn profile for Madeleine Craig.

Madeleine Craig previously worked as CEO at Madeleine Craig and Senior Learning & Development Specialist at Granicus. Madeleine Craig holds M.A., A.B.D., French, Feminist Studies from University Of Minnesota-Twin Cities.

Company email context

Email format at Datasite

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{first}.{last}@granicus.com
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AeroLeads found 1 current-domain work email signal for Madeleine Craig. Compare company email patterns before reaching out.

Profile bio

About Madeleine Craig

Seasoned learning professional and facilitator who is committed to helping organizations improve employee engagement and effectiveness. To do this, my work focuses on the 4 factors that have the biggest impact on employee engagement: 1. The hiring process and how clearly the role is defined.2. The onboarding experience.3. Manager effectiveness.4. Team dynamics. You can learn more on my website: madeleinescraig.com. CORE L&D COMPETENCIES• Designing and delivering highly effective, results-driven, instructor-led, and web-based training and development programs.• Ease facilitating large groups.• Excellent virtual engagement skills.• Excellent writing and public speaking skills.• Developing and coaching high performing teams.• Prioritizing training and development needs by performing skills gaps analyses to identify core competencies and build competency models and establish clear career paths to provide relevant training.• Using the ADDIE model and rapid ID models (e.g. SAM) to formulate a training approach and determine the optimal instructional methods to meet learning objectives.• Building strong relationships with SMEs and other stakeholders to determine key learning outcomes and learning steps to ensure training programs meet identified needs.• Identifying and developing metrics (e.g. the Kirkpatrick Evaluation Model) and means of measuring training program effectiveness and providing actionable feedback to stakeholders.• Career development coaching.• LMS evaluation, implementation, and management.• Solid analytical skills: self-starter, constant learner, avid reader and researcher, entrepreneurial mindset, go-to woman, creative problem solver.TECHNICAL SKILLS • HTML, CSS, and WordPress Web design & development experience• Articulate 360 & Storyline• Camtasia• LMS evaluation, implementation and management: Litmos, LearnUpon, Blackboard, Moodle, Desire2Learn, and others• Virtual whiteboards: Miro, IdeaFlip, Zoom Whiteboards, Teams Whiteboards• High proficiency in Microsoft core productivity apps• Proficiency with Photoshop, InDesign, Canva

Listed skills include Teaching, Public Speaking, French, Adult Education, and 35 others.

Current workplace

Madeleine Craig's current company

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Datasite
Datasite
Product Support Specialist
minneapolis, minnesota, united states
Website
Employees
668
AeroLeads page
13 roles

Madeleine Craig work experience

A career timeline built from the work history available for this profile.

Product Support Specialist

Current

Minneapolis, Minnesota, United States

• Utilize critical thinking and problem-solving skills to troubleshoot client issues and directly answer client questions. • Guide clients through consultative discussions and feature demonstrations to meet their specific needs, promoting feature adoption to improve client experience. • Assist clients in the setup and configuration of their virtual data room.• Capture all requests, interactions, and communications in Salesforce.

Jul 2024 - Present

Ceo

Madeleine Craig

• Designed and facilitated online asynchronous and live workshops for families dealing with substance abuse issues.• Moderated online support communities for families, providing resources to understand addiction and recovery.• Developed action plans to support families and their loved ones.• Created content plans and produced weekly vlogs and blog scripts to increase social awareness of family addiction.

Jan 2018 - Mar 2024

Senior Learning & Development Specialist

• Developed and delivered comprehensive SaaS product training programs in collaboration with cross-functional teams to increase business knowledge across the org.• Developed and facilitated engaging virtual onboarding using advanced virtual training tools to improve onboarding experience and enhance new employee belonging and identification with the company.• Developed, coordinated, and facilitated interactive new manager training to improve manager proficiency in hiring, performance management, career development and other soft skills relevant to people managing. • Created and updated educational content and programs, aligning with strategic initiatives and corporate learning standards.• Conducted skill gap analysis and coaching to align training programs with strategic metrics and KPIs.• Redesigned and implemented a comprehensive global onboarding program, including the design and build of the onboarding website, to create a consistent global onboarding experience.• Managed the implementation and administration of a new Learning Management System (LMS), configuring groups and permissions to support stakeholder and reporting requirements.• Evaluated training program effectiveness using the Kirkpatrick Evaluation Model, providing actionable insights for improvement.• Delivered 1:1 coaching for team members to support career development and performance improvement

Apr 2023 - Jan 2024

Learning And Development Specialist

Greater Minneapolis-St. Paul Area

Jan 2020 - Apr 2023

Customer Support Representative

Greater Minneapolis-St. Paul Area

• Maintained comprehensive knowledge of software products to enhance case resolution rates.• Resolved complex customer inquiries through troubleshooting, providing guidance, and communicating timely updates.• Collaborated with Sales, Customer Success, and Product teams to share sales leads, support at-risk clients, and resolve issues.• Managed customer request tickets to adhere to Service Level Agreements.• Designed and facilitated technical support training and onboarding programs to decrease time to proficiency in supporting software applications.• Developed and maintained detailed User Guides and Standard Operating Procedures (SOPs) to make case resolution more efficient.

Apr 2018 - Jan 2020

Wordpress Developer

Madeleine Sophie Craig Affordable Wordpress Web Design

Greater Minneapolis-St. Paul Area

I provide affordable WordPress Web design services to solopreneurs, small business owners, or anyone who is not tech savvy and needs WordPress Web design services offered in a patient and easy to understand manner. I have additional specialization in online course and membership site design using the Quality Matters online course design standards.

Jul 2015 - May 2018

French Instructor

Greater Minneapolis-St. Paul Area

• Collaborated with colleagues to develop course objectives and innovative instructional approaches.• Facilitated hands-on learning and group activities to help students grasp complex language concepts.• Implemented effective case studies to support cultural skills education.• Provided feedback to students to foster academic growth.• Adapted instructional materials to meet the needs of diverse learners, supporting an inclusive classroom environment.

Dec 2016 - Dec 2017

Sat Scoring Leader

Provide support and assistance to fellow Raters and Scoring Leaders by discussing responses and general scoring issues with Raters. Answer Raters' questions. Monitor Rater production performance by backrating Rater responses and providing feedback where necessary.Provide scores for responses Raters are unable to scoreAssist in training of potential Scoring LeadersSuggest responses for use as training and support materialsConfer with staff about scoring issues and provide reports of Rater performance

Mar 2016 - Mar 2017

Adjunct Faculty In French

• Collaborated with colleagues to develop course objectives and innovative instructional approaches.• Facilitated hands-on learning and group activities to help students grasp complex language concepts.• Implemented effective case studies to support cultural skills education.• Provided feedback to students to foster academic growth.• Adapted instructional materials to meet the needs of diverse learners, supporting an inclusive classroom environment.

Sep 2008 - May 2016

Manager Of Family And Spiritual Recovery, Family Recovery Facilitator

Wayzata, Minnesota

• Facilitated bi-monthly Family Programs for families of addicted individuals to help family members more effectively navigate a loved one’s substance use.• Created marketing materials for the Family Program and conducted community education courses to increase awareness of family addiction.• Communicated program value to the families of guests and facilitated spiritual workshops on the 12-Step process to foster whole family recovery.

Jan 2015 - Nov 2015

Instructor Of French

Greater Minneapolis-St. Paul Area

• Collaborated with colleagues to develop course objectives and innovative instructional approaches.• Facilitated hands-on learning and group activities to help students grasp complex language concepts.• Implemented effective case studies to support cultural skills education.• Provided feedback to students to foster academic growth.• Adapted instructional materials to meet the needs of diverse learners, supporting an inclusive classroom environment.

Aug 2012 - Dec 2014

French Instructor

• Collaborated with colleagues to develop course objectives and innovative instructional approaches.• Facilitated hands-on learning and group activities to help students grasp complex language concepts.• Implemented effective case studies to support cultural skills education.• Provided feedback to students to foster academic growth.• Adapted instructional materials to meet the needs of diverse learners, supporting an inclusive classroom environment.

Aug 2007 - Dec 2008
Team & coworkers

Colleagues at Datasite

Other employees you can reach at datasite.com. View company contacts for 668 employees →

5 education records

Madeleine Craig education

M.A., A.B.D., French, Feminist Studies

My dissertation studies the relationship between love stories, gender norms, and social agency in the 18th century. The novel.

Education record

Marie Forleo'S Rhh B-School

B.A., French Literature

Activities and Societies: French Club, Synchronized Swimming

High Performance Team Coachin

High Performance Team Coaching provides the frameworks, tools, and methods based on Erickson’s Solution-Focused coaching model.

FAQ

Frequently asked questions about Madeleine Craig

Quick answers generated from the profile data available on this page.

What company does Madeleine Craig work for?

Madeleine Craig works for Datasite.

What is Madeleine Craig's role at Datasite?

Madeleine Craig is listed as Product Support Specialist at Datasite.

What is Madeleine Craig's email address?

AeroLeads has found 1 work email signal at @granicus.com for Madeleine Craig at Datasite.

What is Madeleine Craig's phone number?

AeroLeads has found 15 phone signal(s) with area code 612, 952, 651, 310, 402, 407, 561, 772 for Madeleine Craig at Datasite.

Where is Madeleine Craig based?

Madeleine Craig is based in St Paul, Minnesota, United States while working with Datasite.

What companies has Madeleine Craig worked for?

Madeleine Craig has worked for Datasite, Madeleine Craig, Granicus, Madeleine Sophie Craig Affordable Wordpress Web Design, and Hamline University.

Who are Madeleine Craig's colleagues at Datasite?

Madeleine Craig's colleagues at Datasite include Elias U., Ronald Bolanos, Ricardo Zamora Rodriguez, William Baker, and Carlos Agustín Arguedas Dávila.

How can I contact Madeleine Craig?

You can use AeroLeads to view verified contact signals for Madeleine Craig at Datasite, including work email, phone, and LinkedIn data when available.

What schools did Madeleine Craig attend?

Madeleine Craig holds M.A., A.B.D., French, Feminist Studies from University Of Minnesota-Twin Cities.

What skills is Madeleine Craig known for?

Madeleine Craig is listed with skills including Teaching, Public Speaking, French, Adult Education, E Learning, Life Coaching, Tutoring, and Instructional Design.

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