- Developed and implemented a holistic revenue strategy that encompassed the entire customer journey, from lead generation to post-sale expansion and retention- Lead cross-functional initiatives to implement new revenue-related tools, systems, and processes in HubSpot, JIRA, Zendesk, etc.- Responsible for cashflow and financial management, assisting in securing investment funds and financing- Executed the implementation of a new billing process and reporting system to comply with GAAP as the business scaled, resulting in a 20% reduction in billing errors within one month of launch- Served as the connective tissue across teams (including Compliance, Product, and Engineering), working to share knowledge and develop a common understanding of the revenue impacts on cross-functional projects

- Partnered with GTM and Product to build dashboards and data sets, informing key business decisions- Reviewed pricing proposals and facilitated annual renewals, contributing to revenue growth and retention- Acted as a key member in an external financial audit resulting in a multimillion dollar financing for the company- Managed and upheld data integrity in all GTM sources of truth. Responsible for maintaining vendor relationships and negotiating yearly commitments

- Leading client success process and tooling implementation to drive efficiency, leverage customer experience, and ensure clear value realization from prospect and current customers alike.- Bringing data integrity to the business by creating and maintaining a customer source of truth to be utilised across the organisation - Introduced the flywheel strategy to the GTM team and facilitated operations throughout the development and maintenance of our CRM systems. Resulted in increased data accuracy and higher confidence in data driven decision making- Translating process and procedure implementation into time and money saved across the organisation

- Led a team of 12 individuals located across Canada, achieving a 25% increase in onboarding efficiency despite the challenges of remote work during the COVID-19 pandemic- Harnessed the combination of data analytics and client obsession as catalysts for improving overall experience, resulting in a 10% increase in NPS over a 6 month period- Built and maintained a robust data environment in Salesforce, aimed to empower team members to make data driven decisions and stay on top of customer requests

- Ranked as the top performer on the team for three consecutive months, exceeding quarterly retention targets by an average of 30% before being promoted to Team Lead- Played a pivotal role in beta-testing for a new product. Resulted in a successful product launch with a 90% client satisfaction rate and a 25% increase in product adoption within the first month- Attended numerous higher-level meetings with various teams to offer insight, analyze targets, and provide feedback in order to uphold and exceed project expectations

- Successfully and efficiently onboarded roughly twenty-five clients a week while tackling numerous side projects to meet individual and team targets- Chosen to provide instructional content to personally train three new Onboarding team members and equipped them with clear and concise best practices and workflow- Independently learned how to create numerous reports and dashboards within Salesforce in order to track current onboarding processes and encourage continuous improvement

- Product testing comparisons against predefined standards to ensure product meets release specifications for sale or distribution- Generating quality customer facing documentation- Assessing suitability of raw materials to ensure adherence to material specification- Stability management and monitoring of programs to observe if the products retain the same properties and characteristics within specific acceptance criteria- Providing extensive support during implementation of SAP software

- Performed quality assurance checks on online high school courses to eliminate all course content, grammar, and formatting errors before the courses were released to thousands of students- Created instructional online videos for customer onboarding to improve new customer experience and reduce inbound calls to customer support team- Researched new learning management system migrations and created proposals detailing the most efficient ways for customers to approach system migrations - Evaluated STEM courses in Game Design, 3D Modeling, Engineering Technology, Forensic Science, Renewable Energy, and Animation

- Working directly with faculty members in the Science department to provide tier one technology support regarding education systems used on campus- Performing quality assurance checks on courses being migrated from Blackboard to Canvas- Helping teachers reorganize content, troubleshoot broken links, clean up HTML pages, etc.- Troubleshooting technical issues as they arise and ensuring that all issues and bugs are documented, and referred to as needed

- Improved the integrity of hip implants for future patients by developing novel surface designs and processing techniques under the guidance of Dr. Rizhi Wang and his graduate PhD students. Analyzed and tested previously used patient hip implants at the UBC Campus and Vancouver General Hospital

- Planned and led fundraising events to help raise money and awareness for those suffering from brain and spinal diseases in West Africa

- Researched marketing and sales strategies through various social media platforms and used this research to determine the best ways to promote the application- Promoted the application to education-technology professionals- Beta tested the application to eliminate programming errors- Developed innovative uses for the app for new and emerging markets in the U.S

- Worked with a competitively selected team of high school twelfth grade students to create a mobile application called BluTours in less than one month- Solely responsible for creating the mock-up application using Swift; this was then presented to a panel of angel investors, where one subsequently provided funding for further development of the application- BluTours was later sold to Campus Sherpa: https://www.campussherpa.com/