Maintained and grew customer base of over 1000 national accounts across 27 states while managing the sales process for new and existing business accounts from initial lead qualification to close. Coordinated new and current client implementations and current customer trainings, customizations and occasionally tech support. Liaised between customer and trainers, ensuring trainer understood customer needs and training expectations met for client. Partnered with development team on customer requirements and communicated with customer to approve proofs and finalize projects. Collaborated with Director of Technical Support, organizing discovery and information calls for current clients regarding support issues or customizations. Regularly worked with new clients and customer service team member to organize implementation dates and explain the order of implementation and what to expect. Monitored progress, to ensure consecutive products implemented and aided making changes to implementation schedules. Developed relationships with customers and prioritize feature requests with product development, advising teams to prevent issues before they arise.

Managed a $2.3 million dollar sales territory spanning thirteen states focusing on business, state and educational clients. Built new relationships and maintaining existing clientele, increased territory 83% over previous year and exceeded call goals. In addition, consulted with clients to determine and define strategic plans to achieve their goals. Aided in coordinating customization's. Secured the information needed for the team to create the customization. Ensured the client stayed on top of reviewing proofs and edits as needed until the job was complete.

Solution focused business to business sales and marketing of integrated IT solutions to small to medium business. Responsible for the client from the start of the sale until the time the solution was plugged into the wall in the office. Communicated with clients regarding needs, timelines and wants. Coordinated with both vendors to get appropriate pricing, and with internal tech teams to ensure they had the information needed from the client to build the solution that fit their needed specs in the allotted time.

Supervised 7 person cashier staff with sales of $1 million. Aided customers in choosing correct plants for different locations and settings including the diagnoses of different fungal and insect problems