Madeleine Cotterill Email & Phone Number

I am currently a Business Readiness Delivery Manager in banking and savings, working on projects that impact frontline and back office operations. I am responsible to prepare and lead multiple business areas that are impacted by change. I have worked for Nationwide for almost 10 years, and have been recognised for my continuous personal development and success in project deliveries. Previously to this role, I was a Delivery Manager in Remediation, working within Fraud Operations responsible for a number of work streams. Prior to this, I was a Change Manager (and consultant) in Mortgages for 3 years, leading and delivering end to end change over multiple projects that impacted frontline colleagues. My experience in Mortgages started when I joined the contact centre as a Mortgage Representative in 2014 and then moving to a Mortgage & Protection advisor.I am passionate about working within a change and project environment, I enjoy solving problems and getting the job done. I think it’s extremely important to do it right first time ensuring that we work collaboratively and with the right information to make informed decisions. I actively encourage others and get involved in charitable events within the business supporting a range of charities within our community. Outside of work my hobbies include baking, doing arts and crafts, doing any type of DIY in my house, gardening, yoga and lift weights.

Listed skills include Cemap Qualified, Customer Focused Service, Customer Service Training, Project Management, and 3 others.

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  The Ridgeway School