Madeleine Le Email & Phone Number

Greater Seattle Area

San Francisco, California, US

San Francisco, California, US

Designing new experiences and features for Boundary (https://www.boundaryproject.io/)

Santa Barbara, CA, US

- Managed a team of three designers. Guided them on best practices in design, UX research, and cross-functional team collaboration.- Served as lead designer on LogicMonitor's APM functionality

Santa Barbara, CA, US

- Led designer on upcoming net new features for product, centered on DevOps- Led weekly research standup to determine research priorities based on product roadmap- Mentored associate UX designers and interns, by providing guidance and advice during their projects

Santa Barbara, CA, US

- Led implementation of rapid iterative testing and evaluation (RITE) based UX research program consisting over 47+ customer partners. Responsible for running 250+ user research sessions within first 8 months of program.- Designed UX improvements for existing AIOps features in regards to forecasting- Conducted qualitative research studies to support.

Seattle, WA, US

Teaching Assistant for Asian American Studies 210: Asian American and Pacific Islander American Identity: Race, Ethnicity, and Culture.

Seattle, WA, US

- Worked on a research team that focused on learning how hurricanes disrupt the lives of humans and how humans adapt around these disruptions, in order to identify solutions that can help affected communities. - Presented memos that covered analyzed data to research team, in order to help drive future studies. - Created categories to sort tweets based on.

Bellevue, WA, US

- Worked with leaders of customer-centric departments to produce a new framework of a journey map of SAP Concur's enterprise customers, in order to identify and resolve pain points that prevented customer engagement. - Responsible for creating interview protocol, conducting internal interviews to draft a hypothetical journey map, conducting external.

Seattle, WA, US

- Supported research for a project in the engineering department that investigated how people change their environment to limit addictive smartphone use. - Designed surveys and interview methods. - Conducted 1-on-1 interviews with participants. - Presented analyzed data and findings through affinity diagrams and memos, which provided clear insights on.

New York City, NY, US

- Responsible for redesigning a cross platform capital planning product.- Created user journeys and personas to identify existing pain points of then-current product. - Improved product's user experience by creating new redesigns that reduced the user’s cognitive load. - Created wireframes of mobile and web versions of products to show redesign of.

Boston, Massachusetts, US

- Contributed to http://washington.spoonuniversity.com on a bi-monthly basis. - Provided articles about food related trends- Worked with video producer from headquarters to create content for social media.

Seattle, Washington, US

- Worked with marketing team to conduct research on UX strategies and self-service. - Wrote blog posts conveying completed research and provided recommendations based on the company's focus on UX and self-service. - Blogs were cross-linked by various companies.

Redmond, Washington, US

High school senior capstone project. - Developed research methods for a usability study with the Natural Interactions Group. - Ran trials, compiled data, and synthesized results from study. - Presented findings from research and created design recommendations to be implemented in the next development iteration.

Rutherford, New Jersey, US

- Helped students with their math and reading/writing work. - Mentored students to develop self-learning skills. - Graded the student’s work.

Bachelor’S Degree, Human Centered Design And Engineering

High School Diploma, Robotics/Marketing And Media