Madelein Smit Email and Phone Number
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An experienced Chief Operating Officer (previously Chief Digital/Information Officer) with a solid foundation as a Chartered Accountant and extensive experience in Board-level roles for listed companies. My career is defined by leading transformative change in private equity environments, often involving major digital and operational transformations.I excel in executing high-impact transformations, particularly in M&A, private equity transactions, and restructuring post-operational challenges. With a proven ability to deliver measurable results, I leverage my financial and operational acumen to confidently navigate Boardroom discussions and drive strategic initiatives.My leadership style is both strategic and empathetic, with a strong focus on building, developing, and empowering high-performing teams. I blend interpersonal, leadership, and financial expertise with a deep understanding of IT and digitalization, all in service of driving operational excellence and sustainable growth.Key Achievements:✅Strategic Leadership at Intertrust Group: As CIO and Board member, led IT strategy for a buy-and-build strategy under Blackstone Private Equity, managing a €35M budget and 150 IT staff, contributing to one of Blackstone's most profitable exits to date.✅Digital Transformation for Maandag: Spearheaded a large-scale digital transformation for Maandag, a €390M revenue company, successfully reducing IT OpEx from €19M to €13.2M.✅Business Turnaround for SendCloud: Played a critical role in a business transformation for SendCloud (€150M revenue), addressing operational challenges and reducing cash burn from €40M p.a. to a sustainable level, while refocusing on high-value customers and providers.As a strategic leader with a strong financial background, I am dedicated to driving success both as an individual contributor and by leading and developing teams that consistently achieve their goals and optimize returns.Leadership makes all the difference to the future we will face.Specialties:Strategic Leadership ✔️ Digital Transformation ✔️ Expert Communicator with High EQ ✔️ Full P&L Accountability ✔️ Stakeholder Management ✔️ Business Transformation ✔️ Driving Analytics ✔️ Building Strategic Roadmaps ✔️ Operational Management ✔️ Private Equity ✔️ IPO / M&A ✔️ Investment Rounds ✔️ Financial Oversight ✔️ Building & Developing Teams
Alpina Group
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Non Executive DirectorAlpina Group Sep 2022 - PresentAmsterdam, NlJoined the one tier board of this group formed out of post-merger legacy companies, Heilbron and Voogd & Voogd as an independent director. Backed by investment from FAPI (Rothschild private equity). AFM regulated.
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Non Executive DirectorGeldmaat Sep 2022 - PresentWeesp, Noord-Holland, NlGeldmaat manage most ATM machines in the Netherlands on behalf of the AIR banks. They secure cash in society. Independent board member and chair of the Audit Committee. DNB regulated. -
Non Executive DirectorKroptek Mar 2019 - Aug 2024London, GbA small startup with big ambitions. Developed strategy and expansion plans. Safely banked a second seed round of fund raising and growing after executing the first 2 acquisitions. Kroptek specialises in lighting and other technology to make container farming and indoor farming in hostile climate conditions a future possibility. -
Chief Digital & Information Officer (Interim)Maandag® May 2023 - Feb 2024Amsterdam, Noord-Holland, NlLeading the digital transformation of Maandag®, including the development of new services & business models in all countries where Maandag® operates. Transforming the core IT services and end-to-end processes, people and systems to drive standardisation, cost effectiveness and customer intimacy.-C. €390M revenue business: brought onboard to implement a new digital backbone following significant process failure post a period of high growth during COVID.-Reduced IT FTE from c. 91 to c. 50 FTE over 9 months and cut IT OpEx from c. €19M to €13.2M.-Laid foundations for the achievement of ISO 27001. -
Chief Operating Officer (Interim)Sendcloud Oct 2022 - Apr 2023Eindhoven, North Brabant, NlSendCloud is a Smart Shipping Service (SaaS platform) for E-Commerce and handles transactional shipments (Customer Support, billing etc.) for approx. half its customers. The COO is end responsible for all operations including the Customer Relationship Managers and Customer Support, as well as Data & Analytics, IT, Security and HR, following restructuring in Oct 2022.-Tech (SaaS and Logistics) scale-up: turnover €130M with net revenue €25M during 2022. -Coached and supported 3 founders to facilitate building a sustainable and profitable business.-Reduced FTE to 380 from c. 500 following restructuring. -
TravelCareer Break Apr 2022 - Aug 2022Took a career break to travel 20,000km overland in a truck from Cape Town to Kenya (and Madagascar) with my family. We saw the best and worst of mankind and the best and worst of how we are caring for our planet. Leadership makes all the difference to the future we will face.
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Member Of The Supervisory BoardZlm Verzekeringen May 2019 - Jul 2022Goes, NlA niche regional insurance player regulated by the Dutch National Bank. ZLM is unique in that customer and employee satisfaction are truly their top priorities, as they have no profit related goals. ZLM values people and teamwork. Member of the supervisory board team responsible for the digital strategy and IT portfolio. Role approved by DNB. -
Chief Information OfficerEvbox Aug 2020 - Dec 2021Amsterdam, North Holland, NlBoard member, end responsible for IT, security & strategic projects. Frequent interaction with supervisory board, PE partners and other senior investor stakeholders. Joined the group with a view to PE fund raising to exit from the Engie Group. Created the strategy for the standalone business (following IPO via SPAC). Consolidated a very fragmented IT environment into Google Cloud Platform; set up a central Data Analytics function; rolled out SAP and a global instance of Salesforce to prepare for hypergrowth. Built a future proof diverse team, coupled with strong outsourcing partner relationships.-C. 890 FTE, €155m turnover business: Board member responsible for IT, security and strategic projects, liaising with Supervisory Board and PE partners (TPG Pace Fund) -Consolidated a very fragmented IT environment into Google Cloud Platform; set up a central Data Analytics function; rolled out SAP and a global instance of Salesforce to prepare for hypergrowth. -
Member Of The Supervisory BoardFlynth Jan 2018 - Apr 2021Arnhem, Gelderland, NlMid-tier accounting firm (circa 1500 FTE) with big ambitions and digital challenges. Responsible for the portfolio Digitalization & IT in the Supervisory Board of Flynth Accountants & Advisors. Member of the Audit Committee. Member of the Quality & Ethics Committee (CKMB). -
Executive DirectorD3Cisive Jan 2018 - Aug 2020Alkmaar, North Holland, NlBuild software apps & chatbots in Poland with a partner. Pragmatic, hands on delivery. Out-think and then out-work challenges. Clean up messes and get stuff done. Advisory services combining C-level technological, managerial & financial expertise. Grew the offshore development team from 1 to 42 FTE and then sold to co-founders. -
Member Of The Supervisory BoardTcs-Groep Dec 2018 - Mar 2020Maarsbergen, Utrecht, NlTCS Group is a niche fund services and corporate services company, with large market share. Regulated by the DNB and AFM, lead by a dynamic, female CEO. Proud to have been part of the supervisory board at the time of their transaction selling into CSC. -
Non Executive DirectorMotion10 Apr 2016 - Mar 2020Rotterdam, Zuid Holland, NlSupervisory board member for this Microsoft Gold Partner, Motion10. Responsible for the portfolio, Technology & Innovation. -
Chief Operating Officer (Interim)Cmis Group Oct 2018 - Dec 2019An AFM regulated mortgage servicing provider. Built and delivered a new cloud born, digital process (including KYC and credit checks), thereby cannibalizing the parent company, speeding up client cycles and significantly reducing operating costs. -
Executive TechnologistPalo Alto Strategy Group Jan 2018 - Dec 2019Palo Alto, Ca, UsPeriodically supporting PASG with short term due diligence assignments, reviewing target companies in Europe within the technology or software space, on behalf of well known private equity companies. We are a strategy consulting firm providing specialized investment advice and due diligence services to Technology investors. We are tech experts by trade, and generalists at heart. We leverage our extensive experience with technology and software companies, from both consulting and executive management perspectives, to help investors achieve superior performance. -
Chief Information OfficerIntertrust Group Sep 2014 - Dec 2017Amsterdam, NlPart of the leadership team that led Intertrust Group to IPO, resulting in 1 of the most successful exits for Blackstone Private Equity to date. Responsible for all IT (c.150 FTE staff and budget of €35M p.a.) and key contributor to Group strategy. Key projects & achievements:- Deployed transformative hybrid Cloud strategy, moving applications to private Cloud (IAAS), Microsoft Azure, and O365. - Conducted IT and operations due diligence and integrated 4 acquisitions over 3 years. -
Vp Corporate Is&S (Outsourcing)Ceva Logistics Dec 2012 - Nov 2013Marseille, Provence-Alpes-Cote D'Azur, FrMember of senior management team reporting directly to the CIO. Responsible for all aspects of a $42m per annum (1800 FTE) outsourced relationship for BPO & IT. Initiated set up of global IT procurement function (EUR 150m per annum) and strategic vendor management. Also responsible for coporate IT demand (support functions requiring new systems).This role flowed out of having delivered significant cost savings from the Finance & Accounting BPO relationship in 2012. She was responsible for the Global design and maintenance and continuous improvement of end-to-end finance processes; ownership of the design, implementation and maintenance of the financial control environment & strategic ownership of the Finance BPO relationship and costs. -
Vp Global Finance & AccountingCeva Logistics Oct 2011 - Nov 2012Marseille, Provence-Alpes-Cote D'Azur, FrResponsible for Finance & Accounting in Ceva Group: ensuring that the service provided by the BPO provider meets agreed service levels; managing the performance and costs of the BPO service provider; strategic ownership of the BPO relationship and costs (circa EUR 15m p.a./ 600 FTE); responsible for the Global design and maintenance and continuous improvement of end-to-end processes; ownership of the design, implementation and maintenance of the financial control environment. Delivered EUR 12m of savings in 2012 through process re-engineering and implementing continuous improvement ideas.
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Programme Manager, Global IsTmf Group Jul 2007 - Aug 2011Amsterdam , North Holland, NlTMF provides global independent management and accounting outsourcing services in around 70 countries around the world. (www.tmf-group.com) Amsterdam based from January 2009. Rolling out global process alignment to provide large global clients better standardised services. Strategic IT focus to align "multilocal" organisation grown exponentially through heavy acquisition (from 8 countries to 70 in <5 years) into a true multinational with standardised processes, approach to clients, application and infrastructure landscape. Oversaw rolling out of CRM system in 60 countries with circa 20,000 client records, launched intranet and kick started social media strategy in preparation of new sales director. Currently focusing on cloud migration for large scale email transformation. Learnt Dutch.London based until December 2008. Sold the largest contract at TMF (>EUR3m per annum; services in 54 countries) and implemented the service. Cradle to grave from proposal stage, contracting, scoping, transition etc through to recruitment and training of standing organisation to monitor service delivery for this client. Created cross border contracting and service delivery mechanism. -
Senior ManagerErnst & Young Apr 2004 - Jun 2007London, GbLondon based. Part of GTO group (Ernst & Young outsourcing service provider department) to advise on transition for outsourced financial services in 50+ territories for large multinationals. Turned around two large scale client accounts during the first year and moved on to the Tax Accounting and Risk Advisory Services group to focus on advisory work and large scale programme management. Development of client relationship management and sales skills at board level. Contract and fee negotiations in strongly contested situations (pending legal action). -
Senior Manager, Business Process Outsourcing AdvisoryPricewaterhousecoopers Sep 2002 - Apr 2004GbDublin based. A founder member of PwC Ireland’s Outsourcing Advisory Services Practice. Focused on process re-engineering, and multi-territory finance systems implementations, in the context of advisory work related to finance and accounting outsourcing or finance shared services centres (SSC) set-up.Buy side advisory for large scale outsourcing trajectories. Strategic advice on whether to outsource or keep in house. Location selection. Provider selection and preparation of RFP trajectories. Skills analysis and fit. Activity based costing and process review to enable maximised efficiency in processes (end to end). Provided quality assurance on transition and transformation programmes. Strong international focus. Provided advice to the goverments of Mauritius and Latvia on developing their economies to be BPO-friendly as a pillar of job creation in those economies.Managed large scale programmes on complex accounting issues, remedial transformation; Started up PwC Ireland’s Outsourcing Advisory Practice; Awareness of relevant regulatory and legal requirements in an outsourcing environment, including Sarbanes-Oxley -
ManagerPwc Jan 1997 - Jul 2002GbLondon based. Developed EMEA-wide outsourcing solutions for major international clients, such as BP-Castrol, CIBA Polymers, Delta Airlines, Excel Communications Inc and Fiat. This included setting up centralised finance back offices, stabilising operations to deliver to the agreed Service Level Agreement and delivering day-to-day proactive client service. Involved from commercial negotiations through to providing input into the operations structure. Including client proposals, budgeting, transition planning and project managing the migration from the incumbent finance solution to BPO (the outsourcing service provider). Migrated an outsourced back office to AsiaPac. Project managed large implementation projects; co-ordinated multiple parties. E.g. liaised with IT providers to develop an ERP solution, which met the client needs; recruited and trained the team around the solution and managed issues occurring during the set-up.Trained and qualified as Chartered Accountant (ICAEW).
Madelein Smit Skills
Madelein Smit Education Details
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Thnk School Of LeadershipExecutive Leadership Program -
Singularityu NordicExponential Innovation
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Harvard Business SchoolAuthentic Leadership Development
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Stellenbosch University
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Into The LightStage Presence
Frequently Asked Questions about Madelein Smit
What company does Madelein Smit work for?
Madelein Smit works for Alpina Group
What is Madelein Smit's role at the current company?
Madelein Smit's current role is Chief Operating Officer (COO) with strong digital transformation & financial track record - expert in executing positive organisational change in private equity environments..
What is Madelein Smit's email address?
Madelein Smit's email address is ma****@****ics.com
What schools did Madelein Smit attend?
Madelein Smit attended Thnk School Of Leadership, Singularityu Nordic, Harvard Business School, Stellenbosch University, Into The Light.
What skills is Madelein Smit known for?
Madelein Smit has skills like Outsourcing, Business Transformation, Strategy, Change Management, Business Process, Program Management, Business Process Improvement, Management, Shared Services, Crm, Vendor Management, Mergers And Acquisitions.
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