Madelen Svingstedt Email & Phone Number

Malmö, Skåne County, Sweden

Malmö, Skane County, Sweden

Ran a team of Customer Success representatives to bring the learnings from our customers to the front and center of the product development journey. We worked on UX journeys, and onboarding experiences - making sure the self-serve product was delivering value to our customers as well as being easy to understand and navigate.

Malmo, Sweden

Documented customer journeys to advocate for the community internally and enable the product team to understand pain points and remove roadblocks. I built the customer onboarding frameworks for how to grow existing accounts and reduce churn. I also established, hired for, and managed the company’s support function. Mapillary was acquired by Facebook in June 2020 and is now part of Facebook's open mapping efforts.

Toronto, Kanada

I educated partners and customers (cities and local municipalities) on how to map communities and make use of the map data collected. With a focus on Europe, I onboarded cities and organizations that together contributed millions of images. Built a routine for how to onboard inbound leads to the platform’s first self-serve product with email campaigns, help materials, and case studies.

Malmö, Sverige

I was in charge of the user journey. From onboarding, to customers being successful with the product. The major part of that was content marketing, social media, drip marketing campaigns, and talking to users - but also distilling that to product requirements. My goal was always to keep our users happy.

Malmö

I ran customer success which entailed producing content and interacting with users, companies and the broader community. A majority of the content was to help clients and community members how to use the product and improve chances of making money on the platform.