Madeline Abdoo Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio, United States

Columbus, Ohio, United States

eCommerce Site Operations:• Oversaw, coached, and guided a two member team. Supported site deployments andmanaged Site Operations presence in day-to-day business.• Led all operational aspects of the Mobile App and Web, organizing release schedules andprioritizing bug fixes with cross-functional teams.• Acted as the main point of contact for site and app related issues, driving quickresolutions and conducting root cause analysis.• Analyzed user behavior and incorporated customer feedback to ensure projects alignwith both business goals and user expectations. Presented necessary recommendationsfor strategy enhancements. Directed the Voice of the Customer (VoC) program.• Managed third party relationships with BazaarVoice, Narvar, Stylitics, and Verint.• Reported to leadership on daily eCommerce business analytics, marketing, and performance.Evaluated reports and partnered with leadership teams on product and promotionalchanges to ensure Express maintained top performance.Product Management:• Responsible for writing acceptance criteria and for approval and validation of user stories. Worked closely with scrum masters and product owners on planning and prioritizing work for each sprint. Owned and managed multiple digital project backlogs in Jira. • Ensured successful product delivery by eliminating obstacles, providing clarity on projecttasks, guided alignment across teams, and monitoring the completion of all assigned work.• Facilitated sprint success through daily stand-ups, backlog refinement, demos, and sprintretros. Partnered closely with project managers, engineering, UX/UI, business stakeholders,and cross-functional teams to create, drive, and deliver final products on time.• Led PI planning and presented bi-weekly product roadmap progress to director and VPlevel leadership.Balanced responsibilities of previous roles in addition to current responsibilities.

Columbus, Ohio, United States

• Team lead and subject matter expert in pricing & promotions for the eCommerce site operations team. • Ensured flawless implementation and management of all product pricing and promotional updates across all digital platforms (web, mobile, app).• Managed all promotion set up and execution in our commerce platform, Commerce Tools.• Collaborated with QA and UAT teams in building and testing new functionalities of promotions in Commerce Tools. Performed and managed end to end testing in QA and UAT of new promo capabilities.• Trained and onboarded new team members.

Columbus, Ohio

• Responsible for the creation, maintenance and organization of all eCommerce pricing and promotions.• Developed eCommerce pricing and promotions processes and procedural changes through constant communication with the Pricing, Analytics, Merchandising, Marketing, IT, Engineering, Customer Service, Store Operations, and external partners.• Continuous maintenance of the ATG platform (Oracle BCC) to ensure promotions were organized and easily accessible.• Troubleshot, validated and reviewed website daily to ensure all eCommerce categories, features, pricing, and site operations were functioning and displayed appropriately.• Communicated with call center on any issues with site functionality. Created tickets for the IT teams of any bugs and issues the call centers reported. Managed issues to ensure they are resolved in a timely and effective manner.• Reviewed website daily to ensure that all categories and features were functioning appropriately, and all promotions/pricing were displayed correctly on express.com.• Updated and scheduled app changes based around the promotion calendar.• Collaborated and worked with a cross-functional team on the re-platform of Express’ new eCommerce website. Tested the functionality of how promotions would need to be built and set up in order to execute properly under the new re-platform tool.

Columbus, Ohio Area

• Hired as a contractor for Express through Agility Partners.

Columbus, Ohio

• Member of the National Sales Desk helping create positive relationships and loyalty with producers and customers.• Provided efficient and effective service and sales support to producers and customers.• 2019 after call survey score 9.1 on a 10-point scale.• Consulted and interpreted contract provisions for current and past products.• Collaborated with other departments and teams to understand, identify and resolve errors in processing.

Maumee, Ohio

I worked with the marketing team on the following projects to help strengthen the Plant Nutrient and Grain businesses.• Updated existing product sheets with new content in the graphic design programs Adobe CC InDesign and Illustrator.• Coordinated the CropCoach program and distributed the test results, which help the sales team identify and evaluate customer product recommendations.• Deployed surveys in Qualtrics.• Gathered, analyzed and reported analytics from email, website and social media sources using Google Analytics.• Strategically planned with cross-functional teams the execution of media posts. Generated social media posts in Hootsuite and scheduled e-mail campaigns using MailChimp.• Researched, created and presented a mergers and acquisitions report.• On location photo shoot of packaged goods for website use.• Edited photos using Adobe CC Photoshop.• Updated website images and content in Wordpress.• Collaborated and researched with internal and external teams to re-brand a new business acquisition.

Granville, Ohio

I host prospective students interested in Denison University and provide detailed information about academics, sports and social life. 100% of the prospective students I hosted filled out an application to Denison University.

Denison University

Accountable for the majority of the finances for my sorority.

Holland, Ohio

Safe food handler certification. Operate food truck, prepare and serve food. Accountable for all customer orders and register balancing.

Holland, Ohio

Cashier & Greenhouse Worker.Securely handled cash and credit receipts, accountable for daily register balance, provided good customer experience, planted and watered plants to sustain greenhouse products.

Granville, Ohio

Assist office managers in answering telephone, data entry, filing & scanning documents, scheduling appointments, and basic office work.

Master Of Business Administration - Mba

Bachelor'S Degree, Economics, Spanish

Majored in Economics, minored in Spanish. I studied a semester in Alicante, Spain, where I lived with a host family and took all of my.

Semester Study Abroad, Spanish Language

Spent the fall semester of my junior year taking classes abroad at the University in Alicante, Spain.

High School