• Advise prospective students about a number of items related to studying at university including pathways, course information and applying• Operate computer systems including Pure Cloud phone systems, Slack, Live Chat programs and Microsoft Outlook extensively• Collaborate across a number of divisions within the university to provide the best advice including course advisors, faculties, fee teams and individuals• Prepare individualised follow-up emails within 4 minutes of ending a call which contain detailed information discussed• Reply to greater than ten emails per hour with customised replies relating to a student’s questions, often involving finding research and communication with expert staff• Manage and prioritise own tasks to ensure that all enquiries are handled promptly

• Promoted various companies including Builders Academy at different events. • Distributed sales material. • Coordinated groups of people of varying backgrounds to facilitate their function in an event including a group of Bollywood dancers for the opening act of a Melbourne Storm game. • Distributed event merchandise and promoted social media for the Socceroos family day.

• Responsible for assessing quality of grapes while still on the vine to ensure quality and control of wine produced • Recorded pests and diseases, berry weight, amount of vine growth and other factors affecting wine grape quality• Ensured biosecurity between blocks was maintained• Worked independently and in an isolated environment• Managed and organised time effectively to maximise number of vineyards assessed per day• Marshalled trucks, often involving intense concentration and the ability to be flexible with more than 8 trucks sometimes arriving at once• Operated maselli to measure grape baume levels• Judged matter other than grape (MOG) levels in each load requiring excellent judgement and observational skills• Communicated with weigh bridge operators and crusher operators to ensure loads were processed in a timely and efficient manner

• Responsible for guiding, advising and supporting over 1000 new residents in their transition to university and living away from home. • Primarily responsible for approximately 40 students. • Created, planned and implemented a social event called Levels for the entirety of the residences, requiring extensive collaboration with other residential leaders, BSR staff and external organisations, risk assessment and extensive budgeting and planning. • Initiated, planned and implemented various unit functions for the residents of my level with the two other residential leaders in charge of the level.

• Assessed amount and type of food needed to be cooked and harmonised the timing to ensure that enough food was available to meet demand. • Managed large groups of customers in peak demand periods. • Ensured health and safety requirements for food handling are met including stock rotation, cooking time and maintenance of clean cooking environment. • Cash handling requiring fast calculations, mathematical reasoning and ability to work under pressure. • Managed quantities of stock sold each day and what needed to be replaced.

• Reconciled cash takings at close of shift accounting for EFTPOS, refunds and petty cash.• Supported new employees by explaining policies, demonstrating use of equipment and providing guidance. • Acted as an intermediary between the customer and the pharmacist.• Analysed and managed customer complaints and conflicts – e.g. Customer received the wrong medication and was quite agitated – calmly explained what had gone wrong, relayed the information to the pharmacist to rectify the situation and ensured that all needs of the customer were met.• Operated the register and MINFOS operating system which involved fast calculations, excellent communication skills, mathematical reasoning, customer respect and taking initiative.