Madeline Dekkers Email & Phone Number

Australia

Australia

Signature Hospitality Group owns and operates The Sporting Globe Bar & Grill, TGI Fridays and WJ Wills Eatery located in Australia. We are committed to providing customers with an elevated hospitality experience across all of our brands.As the People and Culture Coordinator, I look after all the recruitment for each brand, I provide support with recruitment, onboarding and offboarding an employee through our recruitment platform.I also conduct, organise and work closely with a training provider in running monthly Training and coaching sessions to our trainees in Certificate lll in Hospitality and Certificate IV in Leadership and Management.

Melbourne, Victoria, Australia

Responsible for the training and development of all franchise partners, venue managers and staff at all Sporting Globe venues to ensure sales, labour, COGs, venue audit and mystery shopper KPIs are reachedDevelop detailed training programs that cover all areas of the business including management, operations, staffprogression and financial training.Manage the Training and Development team at a head office level, as well as an appointed venue trainer at each venue, all of whom report directly to me on a weekly basis.Wrote, produced and implemented the company’s online training program, featuring over 1,000 videos, a full operations manual and a detailed staff compliance system.Manage and consult on the group’s POS database, including regular updating and amending thousands of products and line items, as well as working with venues on stocktaking and weekly reportingActing as area manager for venues and franchisees whilst regular area managers are on leaveImplementation of new venue set up, from venue design to stock and equipment ordering and installation.Awarded ‘Head Office Support Staff Member of the Year’ in 2017

Melbourne, Victoria, Australia

Managed a multi-million-dollar turnover venue from the initial openingResponsible for full P&L including sales growth, managing labour and cost of sales and all controllable expenses to tight budgets, report directly to CEO on store performance and improvement opportunitiesManage over 30 staff including recruitment, goal setting and progression, salary negotiation and dismissalManage safety and security of the venue, including dealing with incidents of violence and confrontationWorking with supplier representatives to develop product promotions and negotiate discounts or free stock.Awarded ‘Staff Member of the Year’ award in 2014

Certificate Iv Leadership And Management

Education record