Icqa Operations Manager And Erg Leader
Macy'S
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Madeline Diaz Email & Phone Number
ICQA Operations Manager and ERG Leader
at
Macy's
LinkedIn matched
✓ Verified May 2026
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Profile completeness 71%
Current company
Role
ICQA Operations Manager and ERG Leader
Location
Miami, Florida, United States
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Madeline Diaz is listed as ICQA Operations Manager and ERG Leader at Macy's, based in Miami, Florida, United States. AeroLeads shows a matched LinkedIn profile for Madeline Diaz.
Madeline Diaz previously worked as ICQA Operations Manager & ERG Leader at Macy'S and Operations Manager Logistics at Macy'S.
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Macy's
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Profile bio
About Madeline Diaz
With over 10 years of experience in logistics and inventory management, I am a passionate and driven leader who strives to optimize efficiency, quality, and customer satisfaction. As the ICQA Operations Manager at Macy's, I oversee the inventory and KPIs of a 500,000 sq ft furniture warehouse that serves the South Eastern region Macy's and Bloomingdale’s stores as well as hubs in Lakeland and Puerto Rico. I am committed to fostering a culture of collaboration, innovation, and inclusion within my team and across the organization. I leverage my communication and assortment skills to build strong relationships with internal and external stakeholders, and to ensure alignment of inventory strategies with business objectives and customer needs.In my current role, I have been instrumental in implementing new processes and systems to improve inventory accuracy, reduce shrinkage, and enhance operational performance. I have also led several initiatives to support the growth and development of my direct reports and other team members, such as providing coaching, feedback, and recognition, and creating opportunities for learning and career advancement. Additionally, I am an active member and leader of Macy's Employee Resource Groups, where I contribute to the diversity, equity, and inclusion efforts of the company. I am proud to be part of a team that values excellence, integrity, and social responsibility.
Current workplace
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7 roles
Madeline Diaz work experience
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Icqa Operations Manager & Erg Leader
CurrentOversee Inventory and KPIs of 500,000 Sq ft Furniture Warehouse serving South Eastern region Macy's and Bloomingdale’s stores as well as hubs in Lakeland and Puerto Rico
Jan 2022 - Present
Operations Manager Logistics
Sep 2021 - Jan 2022
Oct 2020 - Dec 2020
Cruise Account Operations Manager
- Managed the implementation and development of first Heinemann Americas cruise retail contract with CCL on three vessels to drive financial impact, project management of each store takeover and grand opening, team.
- Established and implemented the best practices and standard operational procedures and created training guidelines
- Planned and executed biannual training summits for teams with vendors across product categories including fine watches, perfume and… Show more
- Planned and executed biannual training summits for teams with vendors across product categories including fine watches, perfume and cosmetics, and liquor and tobacco to ensure product knowledge and selling strategy.
- Planned and executed manager training to accelerate onboarding and promotability of potential and existing managers. Show less
Jan 2018 - Apr 2020
Operations Manager
- Led, directed and managed inbound and outbound site operations of top tier accounts (ROSS, GAP, Burlington Coat Factory and Orchard Hardware brands) servicing 165 retail locations with daily deliveries of goods
- Maximized profitability via process improvement including sorting of inbound trailer loads, outbound trailer and LTL cube optimization strategies and standard and avoiding chargebacks or losses by offering superior.
- Maximized profitability via process improvement including sorting of inbound trailer loads, outbound trailer and LTL cube optimization strategies and standard and avoiding chargebacks or losses by offering superior.
- Planned and monitored daily staffing schedules for over 100 employees, adjusting accordingly to ensure adequate staffing levels to support operational demands and business objectives.
- Managed P&L to ensure attainment of budget constraints and promote profitability Show less
Apr 2015 - Jul 2017
Operations Manager
-Oversee all building facilities, logistics, maintenance issues of 16,000 square foot, high volume, upscale retail and restaurant location.-Prepare schedules, coaching materials, quarterly and yearly reviews for (direct reports) Merchandise Handler team of 10-16 associates. Supervise and lead overall store team of 80+ associates.-Ensure all facets of.
Jul 2012 - Apr 2015
FAQ
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What company does Madeline Diaz work for?
Madeline Diaz works for Macy's.
What is Madeline Diaz's role at Macy's?
Madeline Diaz is listed as ICQA Operations Manager and ERG Leader at Macy's.
Where is Madeline Diaz based?
Madeline Diaz is based in Miami, Florida, United States while working with Macy's.
What companies has Madeline Diaz worked for?
Madeline Diaz has worked for Macy'S, Ngroup, Heinemann Americas, Inc., Ceva Logistics, and American Girl.
How can I contact Madeline Diaz?
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