Madeline Eagle Email & Phone Number

Brighton And Hove, England, United Kingdom

As part of Frontline Regulation, I deal with incoming customer queries and reports to help assess risk and help pension savers and pension professionals alike achieve good outcomes. This is a highly sensitive role dealing with delicate information and high-risk scenarios, so discretion and attention to detail are essential at all times.

Shoreham-By-Sea, Uk

Varied and constantly-evolving role as part of the Sales and Marketing team. Maintained company’s headphone and audio gear e-commerce presence across multiple platforms including Amazon, eBay, Shopify, and more (including company’s own site). Listed products and maintained listings for Hifiheadphones, SoundMAGIC, and Soundspares. Utilized back office stock software (Magento and Linnworks) to track stock levels and ensure correct product information. Collected product information from manufacturers and entered into bespoke new product workflow program. Wrote, designed, and sent email newsletters for Hifiheadphones to subscriber base of over 100,000. Contributed alongside team to maintain social media accounts for brands. Gathered sales data, statistics, and trends using Google Analytics to evaluate Sales and Marketing performance. Assisted in maintaining YouTube channel for brand. Assisted in customer service, including answering phones, responding to tickets, giving advice on headphones and earphones, and inputting orders manually. Took payments via SagePay software. Assisted with filming and distribution of marketing videos. Wrote, organized, and promoted blog posts. Represented headphone brands both in-person at trade conventions and online. Evaluated prototype headphone equipment for production revisions. Performed SEO for both main site and individual product listings.

Shoreham-By-Sea

Fulfilled and dispatched all new orders, including letter composition, account admin, collecting payment through third party payment client, and entering card serial information to the web portal. Programmed RFID cards, key fobs, and tags using EBConnect software and equipment. Liaised with councils and businesses across the UK to meet accounting needs and ensure excellent customer service. Maintained account organization for auto fleets. Ordered supplies, including office supplies and RFID cards, which involved proofing artwork, raising purchase orders, and liaising with suppliers. Connected directly with drivers via telephone and email to resolve issues both account-based and charging-based. Utilized OCPP and EBConnect software to communicate with EV charge points to resolve remote issues, and allocate tickets via ZenDesk and later GenericVision ticketing software to organize repairs for ongoing issues. Identified and isolated compatibility issues with the CYC back office. Did testing for portal and software updates. Fulfilled whitelisting needs. Answered and directed calls within the office. Responded to customer queries and complaints in a timely fashion, always employing empathy and a willingness to help.

Malvern, Pa

Promoted, booked, scheduled, confirmed, and hosted parties and events for all ages, incentivizing returns. Maintained and repaired equipment at facility, including ATEC baseball and softball pitching machines, LaserTron Laser Tag equipment, and arcade cabinets. Promoted sports training clinics and scheduled participants. Coordinated donations and charitable events for local outreach and welfare programs. Composed and distributed promotional material through both social media and traditional mailings. Supervised a two to seven person staff. Prepared and served food. Professional phone demeanor. Responsible for all closing tasks, including cleaning, preparing for following day's events, counting out of cash drawer and locking up. Keyholder.