Madeline Hoppert Email & Phone Number

Goodyear, AZ, US

Newberg, Oregon, United States

Wilsonville, Oregon, United States

*Operates in a highly technical help desk environment daily. *Delivers quality technical resolutions in a timely manner by interpreting customer problems quickly, utilizes resources for research, and applies solutions in accordance with established guidelines and procedures.*Identifies the degree of customer's technical knowledge and adjusts problem.

Luke AFB, AZ

• Conducts maintenance on 36 workstations, 46 environmental control units, and 5 shelters worth $40 million
• Provides support for 7 management training courses by removing, repairing, replacing, and restoring sub-systems to ensure equipment and associated circuits meet dynamic training requirements
• Strengthens $40 million data infrastructure and sustains Information Technology network, resulting in 81 individuals trained in 5 months
• Maintains and administers network system worth over $53 million. Develops and executes advanced technical solutions to ensure the system is up to standards.
• Diagnoses, troubleshoots and resolves hardware, software, and other network and system problems, and replaces defective components when necessary.
• Installs, configures, and maintains a local area network (LAN), operating systems as well as physical and virtual servers.

Luke AFB, AZ

• Ensured appropriate safeguards and control processes through inventory and accounting requirements
• Maintained physical security requirements for communications security through daily security checks and proper storage procedures
• Completed administrative security procedures including records maintenance and disposition
• Conducted routine destruction of classified material, controls TS keying material, and manages emergency action plans

Minot AFB, North Dakota, United States

• Effectively maintained multiple security systems and communications equipment for $5.2B system with over 7,300 alarm points securing the DOD’s largest Storage Area
• Provided support, troubleshooting, and repairs to any system disturbances in timely manner, lowering opportunity of productivity loss, and maintaining security of base’s Resource Area.
• Operated lift to troubleshoot and complete preventative maintenance on 37 IP camera towers, allowing Line of Sight monitoring of Storage Area Perimeter, relieving Security Forces Personnel posting
• Utilized various ladders to perform preventative maintenance on and troubleshooting repairs to security sensors securing base assets
• Isolated malfunctions using diagnostic software, technical data, block diagrams, voltage and waveform measurements, and other tests requiring specialized test equipment
• Checked equipment for serviceability and performed preventive maintenance.

Woodburn, Oregon, United States

Oregon, United States

Glendale, Arizona, United States

Associate'S Degree, Information Technology

Civil Engineering

Continuous Studying

Civil Engineering

Education record

Education record