I am an Account Growth Manager at B2Gnow, the leading provider of diversity management software for government agencies and private corporations. With over 10 years of experience in customer success, service, and relations, I help our clients achieve their diversity and inclusion goals, increase their supplier diversity spending, and comply with regulatory requirements.Previously, I was a Team Lead at Feathr, a SaaS company that helps associations and nonprofits grow their audiences and revenue through digital marketing. I oversaw a team of customer success managers who ensured the satisfaction and retention of over 200 accounts across various sectors and industries. I also leveraged my strong interpersonal skills, key account development expertise, and customer experience knowledge to build lasting relationships with our clients, identify growth opportunities, and deliver value-added solutions. Additionally, I was an active member of the Diversity, Equity, and Inclusion (DEI) Working Group at Feathr, where I helped implement initiatives that fostered a culture of belonging and respect for all employees.I am passionate about driving customer success and inclusion in the technology sector, and I am always eager to learn new skills, share best practices, and collaborate with diverse teams. My mission is to help our clients and partners achieve their business and social impact objectives, while creating positive and meaningful experiences for their customers and stakeholders.