Madeline Kline Email & Phone Number

Moultrie, GA, US

• Provides tools, resources, and ongoing support to sustain SHP's Say Something Anonymous Reporting System in each of our school districts.
• Communicates with district and school team leads via email (Outlook), phone, Microsoft Teams, and Zoom to discuss program expectations, implementation, student and adult training, and the needs of each unique school.
• Utlizes Salesforce and Microsoft Excel to run reports and to extract, manipulate, and re-format data for quarterly tracking with both quantitative and qualitative measures.
• Completed two large data reconciliation projects within the first six months of employment in preparation for the launch of our Say Something ARS portal.

Remote

• Built target accounts and contact lists for the Vacasa Sales team, centered around homeowners who qualified for our vacation rental property management services.
• Utilized a variety of paid and public web research tools, including social media channels like LinkedIn, to verify short-term rental addresses, ownership, and contact info before entering these leads into Salesforce.
• Achieved bi-monthly and monthly lead gen quotas with KPIs related to lead quantity and quality.

Kennesaw, Georgia, United States

• Utilized 20+ online third-party systems, such as CCC Verify and ScribOrder, for the collection of employment and education information requested by clients.
• Performed data entry on 50+ cases per day, using SpiceCSM software, consistent with company production standards.
• Conducted web/ internet research to obtain the phone numbers, email addresses, and contact information of a variety of companies and colleges within the US and Canada, ranging from small businesses to large retail.
• Assisted with managing the company email inbox daily and replying to contacts in a timely and professional manner.

Kennesaw, Georgia, United States

• Completed 16-20 outbound calls per hour for employment, education, and tenant verifications, accepting inbound calls as needed throughout the workday.
• Utilized active listening skills to communicate with companies over the phone while entering their responses into the SpiceCSM software.
• Communicated skillfully with a range of individuals, from HR professionals, business owners, and managers to collect information requested by clients.

Kennesaw, Georgia, United States

• Conducted outbound calls at the A.L. Burruss Institute of Public Service and Research, using Platform28, VoIP, Wincati, and random digit dialing software, to survey the Metro-Atlanta population for research purposes.
• Input survey responses in the computer software with accuracy and coded calls according to predefined dispositions.
• Completed training regarding Institutional Review Board (IRB) protocol, informed consent, and ethical research, upholding those standards during each telephone interview.
• Projects: Fulton County Citizen Satisfaction Telephone Survey and Metro Atlanta Speaks Survey.

Bachelor Of Science - Bs, Psychology

Graduated Magna Cum Laude with a major in Psychology and a minor in Language and Literary Studies (English).

High School Diploma

Activities and Societies: National Honors SocietyHonors Graduate