Madeline Leblanc, Mba, Psm I, Psk L Email & Phone Number

Lincoln, Ri, Us

Plano, Texas, Us

• Directed a team of 3 project managers charged with delivery of commercial lines projects. Generated over $1M of additional revenue.• Furnished dashboard reports to project stakeholders and senior management on status. • Evaluated and streamlined core IT systems. Retired obsolete apps, established scalable platforms supporting business growth and strengthened information security.

Plano, Texas, Us

• Practice and utilize NTT Data’s methodology for project management where I demonstrate project management skills including initiating, planning, executing, controlling, and closing processes throughout the over 2000 projects I have successfully managed. • Manage multiple teams of offshore consultants who support heavily customized applications at the client. I work as a functional manager of the baseline team which oversees day-to-day operations and also development of small (~ 80hours) to large projects (~1000+hours).• Actively manage and participate in disaster recovery and business continuity tests.• Expert in waterfall and exposure to agile project management methodologies.Key Project Successes:• Delivered a total redesign of critical functionality in the client’s new Guidewire Billing Center system. This included user interface enhancements, batch cycle improvements and back end reporting deliverables.• Managed enhancements and process improvements to the Guidewire Claim Center and correspondence applications.• Redesigned the IVR (Integrated Voice Response) applications which are used by insureds to obtain information about their policies. This redesign added easy to use prompts, less confusion and an overall better experience for the user. The project was completed within the targeted time frame and met the customer’s expectations.• Enhanced the Agency Portal system which is used by agents to make the ease of doing business more efficient and a better experience.• Successfully managed the changing of lockbox vendors for the client. This is where the insured’s send their premium payments and are processed. Worked closely with the vendor to make sure we met tight deadlines. • Delivered enhancements and fixes to the Call Center Portal application which is used by the clients call centers. • Correcting production issues with high visibility and time sensitivity such as production incidents and critical production response projects.

Plano, Texas, Us

* Support and maintain Property and Casualty billing systems including cash processing and commissions.* Act as technical lead on major projects involving many deliverables and tight deadlines.* Participated in projects to convert existing legal collections and cash receivable activities to new vendors.* Analyze billing systems to add process improvements therefore making batch and online processing more efficient.* Asked to participate in helping engagement reach level three CMM certification by the Software Engineering Institute.* Responsible for training and mentoring new employees.* Practice and utilize project management skills at all levels

* Programmed in an IBM mainframe environment.* Maintained and supported the existing property and casualty insurance billing systems.* Troubleshoot and debugged application problems. Pro-actively recommended alternative solutions.* Translated specifications into structured program code, utilizing various programming tools.* Provided input to assess requests, determine feasibility of projects and technical requirements.* Provided on-call support for production environment.

Masters In Business Administration

Bachelors Of Science, Management Information Systems