Madeline Maldonado Email and Phone Number

Lead operations at a state-of-the-art dental practice, featuring Orlando top cosmetic dentists who specialize in complex full mouth reconstruction ("smile makeovers"). Implemented a fully digital in-house laboratory, reducing turnaround time for prosthetics from 2 weeks to 2 days while eliminating costly lab spend. Doubled the patient base with minimal marketing spend, through patient referral program. Streamlined administrative processes by consolidating systems. Cut third party spend 35% by centralizing procurement to a handful of preferred providers. Improved vendor performance by implementing KPIs and managing service levels against scorecards.

• Exceeded a $1M annual sales quota across major accounts in my coverage area• Partnered with Account Development to establish targeted lead generation plans• Managed an active pipeline of new business opportunities, targeting over $10M in new business • Coordinated with solution consultants to design and demo solutions to qualified prospects• Collaborated with prospect stakeholders to develop sound business plans and identify ROI• Leveraged deep practitioner expertise to navigate and penetrate complex sales environments• #1 (LinkedIn) social selling rank across the global sales force• Led roundtables and speaker panels at industry conferences, as an ex-practitioner expert

• Developed a Latinamerican business plan for strategic accounts, then drove execution to success• Built a pipeline, design and provide Coupa cloud-based solutions for strategic accounts• Engaged C-level prospects in Latin America to position Coupa’s strategic value proposition• Adopted business value selling within the context of the Challenger Sale model• Provided pro-active, trusted thought leadership to target accounts• Orchestrated collaborative teams to build vision roadmaps outlining the Coupa value• Created and executed Field Sales Campaigns to create demand• Built an account penetration model that encouraged multi-angle access into key accounts

Re-Engineering & Expense Management • Headed Performance Management globally, reporting to the Group COO. • Bolstered business intelligence to cut costs and predict operational risks. • Charted a vendor invoice review and recovery program yielding over $3MM in recoveries (ROI >800%). • Introduced line-level impact measurement as a critical part of a source-to-pay optimization program.• Transformed the data governance model with automated (SQL) coding, increasing productivity (2x).• Pioneered automation of firm-wide tracking against a global $1BN baseline reduction target (4 years).• Engineered a suite of executive scorecards to track Sourcing’s achievement of $233MM target (FY-14).

Firm-wide Sourcing - Global Governance & Shared Services Operations• Partnered with CPO to launch Shared Services over 3 quarters, expediting $100MM in savings (FY-07).• Optimized technology to enhance internal control over 60K agreements and a >10K sourcing initiatives.• Mobilized 25 resources (across 4 outsourced functions) delivering success to 200+ Sourcers globally. • Spearheaded vendor control framework as the foundation for a federally-mandated SRM program.• Led change management to accelerate user adoption and promote long-term sustainability.

Supply Management - Strategic Planning & Reporting• Governed the Sourcing project pipeline to ensure accurate measurement and adherence with policies. • Supervised financial audit and approval of savings projections (1K projects, $500MM FY-06 savings). • Restructured financial data from disparate ERPs to launch a suite of executive dashboards. • Collaborated with Regional CPO to develop key performance indicators and shape business plans.

Private Banking Administration• Business owner of the Firm's online brokerage platform (CSFBdirect), reporting to the Group CFO. • Accountable for product development to increase trading volumes of >2,000 high net worth client users. • Earned 4-stars in Barron's Annual Ranking of Online Brokers (March '02). • Partnered with Advisors to promote online banking and conduct surveys to capture Voice of Customer.• Arbitrated client complaints in line with regulatory guidelines; supervised customer inquiries.• Designed online enhancements, lobbying across divisions and IT; championed user acceptance testing.• Led multiple bank transformation initiatives across various mergers, spin-offs or bank acquisitions.• Controlled $25MM in third party agreements associated with Private Banking online.• Collaborated closely with Legal and key business unit stakeholders to renegotiate contract terms.

Morgan OnLine - E-Commerce Strategy & Development• Developed strategy for online banking portal to generate an incremental $150MM in assets.• Translated business requirements into functional specifications and oversaw user acceptance.• Campaigned for Morgan OnLine product during demos to prospective and/or existing clients.

Regus International Opening Team ("RIOT") - Latin American Sales• Launched new business centers in Mexico and Peru, achieving 90% occupancy within 90 days. • Introduced Regus brand via local marketing and advertising campaigns.• Brokered referral arrangements with local real estate professionals • Recruited/trained Regional Sales Managers; managed sales performance• Tripled sales production in Lima, Peru and quadrupled sales in Mexico City.• Coached in corporate learning program, leading “Objection Handling” workshops for Regional Sales.

(Full time work while completing Undergraduate degree)• Compiled sell-side information for rating agencies including: - Engineering and environmental reports - Property appraisals, descriptions and photographs - Demographic analyses• Developed extensive data models to forecast future security values using 'what-if' scenarios.• Executed an offshore assignment in Madrid, Spain evaluating European CMBS practices. • Market analysis eventually led to the inclusion of European properties in CMBS conduit programs.