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Madeline M. Email & Phone Number

Senior Customer Success Manager at Prolegis
Location: Washington, District of Columbia, United States 29 work roles 4 schools
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Current company
Role
Senior Customer Success Manager
Location
Washington, District of Columbia, United States

Who is Madeline M.? Overview

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Madeline M. is listed as Senior Customer Success Manager at Prolegis, based in Washington, District of Columbia, United States. AeroLeads shows a matched LinkedIn profile for Madeline M..

Madeline M. previously worked as Account Manager, Customer Success at Cross Screen Media and Director of Customer Success at Prolegis. Madeline M. holds Bachelor'S Degree, Cleg (Communications, Legal Institutions, Economics, And Government) from American University.

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Email format at Prolegis

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Prolegis

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Profile bio

About Madeline M.

Maddie is a polished public servant and thought leader with experience in all three branches of government, including both chambers of Congress, political campaigns, retail management, policy and legislative research, start-ups, and banking. She has earned a strong reputation among industry peers and has been invited to speak at events as a testament to her experience. Maddie previously worked in the technology industry focused on federal legislative and policy solutions. She now is an Account Manager at Cross Screen Media in Alexandria, VA.

Current workplace

Madeline M.'s current company

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Prolegis
Prolegis
Senior Customer Success Manager
Alexandria, VA, US
AeroLeads page
29 roles

Madeline M. work experience

A career timeline built from the work history available for this profile.

Senior Customer Success Manager

Alexandria, Va, Us

Account Manager, Customer Success

Current

Alexandria, Virginia, Us

May 2024 - Present

Director Of Customer Success

Washington, District Of Columbia, Us

- Convert, manage, and develop deep relationships with over 400 Republican Congressional office and committee staff through the usage of our legislative technology solutions- Responsible for nurturing and onboarding more than 50% of new users in the 118th Congress- Support C-Suite on projects, including partnerships with the US House of Representatives and House Democrat Whip’s Office- Lead social media and marketing efforts including ads, email marketing, and customer retention as a product knowledge expert- Manage Customer Success team by setting tasks and KPIs while supporting individual efforts in user adoption

Jun 2023 - May 2024

Senior Customer Success Manager

Washington, District Of Columbia, Us

- Worked with senior staff to source data and create an interactive Appropriations tool, sourcing line item funding data from Enrolled Bills from FY16 to FY22, with improvements now inclusive of the President’s Budget Request- Built relationships with new and existing subscribers through outreach, one-on-one video calls, and product knowledge, increasing users by over 50%- Collaborated with Congressional Staff Associations and outside stakeholder organizations to host over 40 events ranging from policy roundtables to happy hours, and professional development events, while generating sales through networking- Presented weekly product adoption growth metrics, captured, interpreted, and shared customer feedback with the product and engineering teams

Jun 2022 - Jun 2023

Customer Success Manager

Washington, District Of Columbia, Us

- Converted, managed, and maintained over 90 Republican Congressional offices and associated staff members- Collaborated with Congressional Staff Associations and outside organizations to host over 40 events ranging from policy roundtables to happy hours, and professional development events

Jul 2021 - Jun 2022

Legislative Associate

Washington, District Of Columbia, Us

- Worked with senior staff to source data and create an interactive Appropriations tool, sourcing data from Enrolled Bills from FY16 to FY22, with improvements now inclusive of the President’s Budget Request for FY24- Built relationships with new and existing subscribers through outreach, one-on-one video calls, and product knowledge

Feb 2021 - Jul 2021

Sales Associate

New York, Ny, Us

- Multitasked with responsibilities on the floor, behind the register, with online fulfillment orders and shipments to customers, and in fitting rooms to ensure a more than satisfactory customer service and COVID-19 cleaning standards

Aug 2020 - Oct 2021

Scholarship Coordinator

- Managed over 30 student files, ensuring accuracy and proper filing of documents for past and present academic years ahead of yearly audits- Collaborated with the Executive Director to distribute new and returning student applications

May 2021 - Jul 2021

Peer Facilitator, Project On Civil Discourse

Washington, Dc, Us

- Conducted research and drafted a proposal for a certificate course for undergraduate students- Collaborated with students, classes, and organizations on campus to work through polarizing situations in a way that is productive, constructive, and meaningful

Oct 2018 - May 2021

Program Leader, University College: Complex Problems

Washington, Dc, Us

- Programmed class preparedness practices, discussions, assignments, and students’ adjustment to classes on campus- Coordinated and executed meaningful extra-curricular activities that promote unity while also connecting to class material

Aug 2018 - Dec 2018

Legislative Intern

Washington, Dc, Us

- Drafted over 20 nomination biographies for political appointees across the judicial and executive branches- Conducted research and provided informational reports on a variety of policy areas including college athlete compensation, payroll tax deferral, and veteran suicide prevention among others

Sep 2020 - Dec 2020

Sales Associate

W. & Garrison

- Managed the daily operations of the store while also maintaining increased safety precautions with cleaning standards- Collaborated on promotional Instagram posts, store visual settings, and future planning

Jul 2020 - Sep 2020

Former Intern

Washington, District Of Columbia, Us

- Received and coordinated responses to emails, letters, calls, and other requests for correspondence and assistance from the American public- Managed the data entry process by inputting constituents’ information

Jan 2020 - Apr 2020

Clerical Intern

Us

- Facilitated a high volume records disposal project managing case files and placing them on the electronic docket while ensuring quality control of all paper files, documents, and evidence

Jun 2019 - Aug 2019

Assistant Manager

New York, Ny, Us

- Multitasked with responsibilities on the floor, behind the register, and in the office along with full use of computer programs to fulfill online orders and shipments to customers in other store locations and in fitting rooms to ensure a more than satisfactory customer experience

May 2019 - Aug 2019

Membership Intern

- Headed a consolidation project for over 250 recipients of the Memorial College Fund (MCF) and designed a brochure for the MCF to be distributed at over 25 national fundraising events held by active and retired agents and their families- Provided administrative assistance to over 14,000 active and retired FBI agents

Jan 2019 - May 2019

Legislative Intern

Washington, Dc, Us

Congressman Fred Upton (MI-6)- Drafted speeches, commendations, greetings, special letters, and targeted literature (499s) to be sent to constituents- Answered phone calls while recording information and concerns of constituents- Provided tours of the Capitol for visiting constituents

Sep 2018 - Dec 2018

Sales Associate

New York, Ny, Us

Jan 2018 - Dec 2018

Sales Associate

New York, Ny, Us

May 2018 - Aug 2018

Research Intern

Washington, District Of Columbia, Us

- Direct work assessing a survey taken by local middle school students and their relationship with nicotine and general substance use

Jun 2018 - Aug 2018

Bank Teller

Boston , Ma , Us

- Skilled in receiving and processing various banking transactions such as verification as well as withdrawals from and deposits in a variety of checking and savings accounts- Maintained positive customer feedback through the proper handling of all transactions in keeping with established procedures and federal banking regulations

May 2018 - Aug 2018

Staff

Generations On The Move

- Provide services for retired people in the downsizing and relocation process from their marital homes to an assisted living facility with aspects including packing, organizing, moving, and settlingSeasonal work in the winters of 2017-2020

Jun 2017 - Sep 2017

Fellow

Boston, Ma, Us

- Canvassed door to door for statewide candidates who promote fiscally responsible legislation- Promoted events to sponsor the organization and increase statewide presence

Jul 2016 - Jul 2017

Communications Intern

Worcester Republican City Committee
Nov 2015 - Jun 2017

Assistant Campaign Manager

Mapoli

- An active member of the campaign staff responsible for helping to elect the candidate to the Massachusetts House of Representatives

Feb 2016 - Mar 2016

Intern

- Placed outgoing phone calls to gather information for the campaign to potential Massachusetts voters- Knocked on doors in Worcester County to distribute literature for the candidate

Aug 2014 - Nov 2014
4 education records

Madeline M. education

Bachelor'S Degree, Cleg (Communications, Legal Institutions, Economics, And Government)

American University

Education record

The American University Of Rome

High School Diploma

Wachusett Regional High School

Public Speaking

Speakeasy
FAQ

Frequently asked questions about Madeline M.

Quick answers generated from the profile data available on this page.

What company does Madeline M. work for?

Madeline M. works for Prolegis.

What is Madeline M.'s role at Prolegis?

Madeline M. is listed as Senior Customer Success Manager at Prolegis.

Where is Madeline M. based?

Madeline M. is based in Washington, District of Columbia, United States while working with Prolegis.

What companies has Madeline M. worked for?

Madeline M. has worked for Prolegis, Cross Screen Media, Loft By Ann Taylor, Fbi Agents Association, and American University.

How can I contact Madeline M.?

You can use AeroLeads to view verified contact signals for Madeline M. at Prolegis, including work email, phone, and LinkedIn data when available.

What schools did Madeline M. attend?

Madeline M. holds Bachelor'S Degree, Cleg (Communications, Legal Institutions, Economics, And Government) from American University.

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