Madeline Simonds Email & Phone Number

Chicago, Illinois, United States

- Partner with 29 Delivery Service Providers (DSP) owners assigned to delivery stations across Cincinnati, OH and Lexington, KY. - Working closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. - Collaborate with an integrated internal team of Station Operations Managers, Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. - Support owners by removing obstacles and improving financial, operational, and safety practices at the network level by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.- Supporting owners as they onboard to the program and prepare to launch.- Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.- Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities, as well as to provide bench-marking data and insights.- Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.

Cincinnati, Ohio, United States

- Led a team consisting of three salaried managers, each with 2-7 direct reports, growing to a greater network of 15 individuals - Owned projects covering 92 stations in our region encompassing driver engagement and retention reporting to directors and senior leadership weekly- Conduct weekly performance management meetings with DSP owners to develop and ensure adherence to action plans that meet business objectives and to facilitate monthly round tables for owner feedback- Drive continuous cost and process improvement programs while maintaining positive working relationships with DSPs and operations leadership- Partner with regional Fleet Management leadership to validate and confirm vehicle demand during all times of the year, with a focus during high volume times

Columbus, Ohio Metropolitan Area

- Managed a team of hourly employees- Responsible for DSP Compliance to the Fleet Management Program- Determine DA scheduling strategy through optimization of delivery route assignment- Oversee response to customer/TOC escalations- Monitor Driver staffing and fleet pipeline to ensure sufficient capacity and sustainable on-boarding

Columbus, Ohio Metropolitan Area

- Supporting all safety programs and OSHA compliance to ensure a safe work environment- Developing performance goals and objectives to achieve customer promise expectations- Partnering with peers to establish and maintain quality control standards- Building and executing productivity plans by reviewing work forecast and determining productivity requirements- Communicating policies to associates and acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed

Bachelor Of Business Administration - Bba, Marketing

Activities and Societies: Fashion Corporate Business co-major, Alpha Phi Fraternity

Business/Commerce, General

Studying abroad in Barcelona, Spain during the 2019 fall semester. Taking unique business courses such as International Marketing.

High School Diploma, Marketing

Activities and Societies: DECA president (2016-2017), National Honors Society, National Art Honors Society, National Spanish Honors.