- Spearhead the management of 10+ client accounts as the primary liaison, driving client satisfaction and fostering long-term relationships through proactive communication and effective project management.- Develop and manage project schedules, tasks, and budgets using project management software, including Basecamp, Monday.com, and Asana.- Facilitate internal, cross-departmental quality assurance testing, meticulously cross-checking deliverables for accuracy prior to client reviews and releases.- Manage day-to-day marketing operations, efficiently monitoring team resources and workflow.- Created and managed a 2-month LinkedIn ad campaign for a client, achieving a click-through rate (CTR) of 1.27% and a cost-per-click (CPC) of $1.34, significantly exceeding industry benchmarks for both engagement and cost efficiency.- Optimize, create, and manage Meta and Google Ads for multiple clients, including revitalizing an existing Google Ad campaign, cutting the CPC by $0.42 while boosting clicks by 54% and impressions by 484%, significantly enhancing ad performance and visibility.- Supporting a comprehensive 80-page website redesign, collaborating closely with design and development teams.- Customize marketing and fundraising campaigns using Constant Contact and Mailchimp, including strategy development, audience segmentation, and content creation.- Enhance and optimize social media strategies, conducting trend and data analysis, tracking and reporting on KPIs, and implementing new solutions to drive customer satisfaction and exceed goals.- Drove a 438% audience growth and 114.9% engagement increase across Facebook, X, and Instagram for a client by developing and executing a data-driven social media content strategy.- Guided five clients through Google Analytics (GA4) migration, providing support and training to optimize data utilization.

- Centralized and streamlined warehouse operations and order management for a facility processing 100+ wholesale (XORO ERP), dropship (DSCO), and direct-to-consumer (Shopify) orders daily, optimizing personnel, equipment, and space utilization to improve workflow efficiency and reduce operational costs.- Identified and analyzed operational inefficiencies in warehouse processes, implemented targeted solutions that reduced resource waste, cut operational costs, and increased overall productivity.- Developed and implemented comprehensive Standard Operating Procedures (SOPs) that enhanced process efficiency and decreased order processing time by 10 minutes per order, significantly improving throughput.- Created and executed long-term operational strategies aligned with business objectives, driving productivity gains and enabling seamless scaling of operations during peak seasons.

- Directed recurring 2-day workshops, managing all logistics for 20+ participants, including venue selection, catering, contracts, insurance, and scheduling to ensure seamless execution.- Successfully transformed the traditional workshop model into a dynamic 4-week online program using the Kajabi platform, adapting to COVID-19 restrictions and enhancing accessibility for participants.- Managed multifaceted projects through all phases—analysis, design, development, implementation, and evaluation—leveraging Monday.com to ensure timely delivery and alignment with project goals.- Fostered strong client relationships by providing a branded, high-quality experience.- Established a comprehensive CRM database using HubSpot to streamline communication and improve client engagement.

- Spearheaded publicity and promotion for the Honolulu Yelp Elite event, aligning all materials with branding guidelines and event objectives, including social media outreach, signage, and a post-event email campaign that enhanced engagement.- Conceptualized and designed four full-page newspaper ads, driving over $250,000 in sales and significantly boosting brand visibility.- Delivered exceptional customer service to the showroom team, enhancing client relationships and fostering a positive shopping experience.- Managed the website and social media platforms, overseeing the design and production of all advertising materials to ensure cohesive branding and effective outreach.

- Authored 100+ blog posts for the company website, driving over 14,000 page views and significantly enhancing online engagement and SEO performance.- Crafted 70+ targeted sales emails that contributed to 17% of total revenue, achieving a 20% open rate and a 2% click-through rate, surpassing industry benchmarks.- Developed and implemented engaging social media content, resulting in a 35% increase in Instagram followers and improved brand visibility.- Assisted in the logistics and execution of events, representing the company at trade shows and effectively showcasing products to prospective clients.