• Leading the front desk as primary point of contact for guests and clients, offering refreshments, touring them around the space, and making them comfortable.• Answering phones, routing calls to proper contacts, and professionally responding to inquiries. • Booking conference rooms, activating key cards, adding visitors to the security list, and making restaurant reservations, in addition to acting as an inter-departmental liaison.• Planning and executing office events, preparing meeting rooms, setting up catering, and returning spaces to their proper condition. • Distributing mail, posting both domestic and international packages, and resolving shipping issues. • Owning office supply inventory, properly estimating needs for a 300+ person office, ordering and restocking refreshments as necessary.

• Built relationships with and prepared orders for upwards of 400 people a day, creating a joyful, relaxed atmosphere while moving smoothly between varying personality types. • Upheld a high standard of service at all times, fulfilling orders efficiently and calmly during periods of extreme volume while keeping a clean, organized workspace. • Maintained knowledge of constantly rotating tap list, studying until comfortable enough to discuss at length.• Enforced bar rules and legal boundaries professionally yet firmly when necessary.

• Created memorable visits through meaningful engagement, led tasting experiences by discussing varietals, flavor profiles, and pairing options.• Aided in marketing efforts, presented products at events, building relationships that would go on to form partnerships.• Exceeded monthly sales goals by forecasting trends and successfully up-selling products to 75% of guests, reporting sales patterns and potential strategic changes to ownership.• Trained new team members in sales and customer service, cleanliness, quality control, and organizational standards.

• Welcomed and treated guests warmly with an accommodating spirit.• Operated a custom computer system to manage guest accounts, book and adjust reservations, oversee room assignments, and handle payments.• Arranged travel and transportation for guests, purchased and printed tickets on their behalf, and provided complete itineraries.• Utilized a multichannel PBX phone system to answer questions and connect callers with proper departments.

• Originated a joint role of Office Manager, Executive Assistant, and Assistant Account Executive to support both the CEO/Founder and our client base.• Administrated the company calendar, arranged meetings, prepared agendas and decks, took minutes, and distributed notes post-meeting.• Presented at board meetings, briefing our clients' shareholders on campaigns, progress, and results.• Pitched clients to media, coordinated press coverage, managed contact database, and compiled final reports.• Supervised production of events from load-in to strike, live covering events on social media.