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With 10 years of experience in the digital market, I have successfully led cross-functional teams in large-scale initiatives to drive the success of Customer Support programs. My passion lies in identifying opportunities, defining strategies, and driving execution to deliver tangible results seen in key performance indicators. I excel in stakeholder management, forward-thinking decision-making, and effective communication, ensuring seamless project delivery.
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Product ManagerNewfold Digital Jul 2023 - Present -
Program Manager, Customer ProgramsNewfold Digital Sep 2021 - Jul 2023Jacksonville, Florida, United StatesServed as a representative for the Customer Support organization on large-scale initiatives, tracking progress, identifying gaps, and looping in stakeholders as neededLiaised with executive and cross-functional teams, including Product, Marketing, Sales, Support, Training, and Engineering, to prepare the Customer Support organization for product and process changesManaged projects and programs in support of the Customer Support organization’s goals, specifically serving as the Pro Services team’s primary partnerCreated and disseminated internal communications to keep front-line agents informed of the latest product, platform, and process updates that impact their day-to-day operations -
Manager, Copywriting - Professional ServicesNewfold Digital Mar 2020 - Sep 2021Jacksonville, Florida, United StatesLed a team of copywriters (onshore and vendor) in the creation of website and marketing copy for businesses in an array of industriesManaged the key performance indicators of the team in line with company objectivesPlanned and led cross-functional projects to execute corporate initiativesCreated and delivered engaging training materials -
Copywriting SupervisorWeb.Com Group Apr 2016 - Mar 2020Jacksonville, Florida, United StatesManaged the production and quality of team members to ensure goals and deadlines were metReviewed and edited the copy of team members to provide effective writing coachingCreated and updated style guidelines based on industry research -
Seo CopywriterWeb.Com Group Apr 2013 - Apr 2016Jacksonville, Florida AreaWrote, edited, and optimized website content in accordance with SEO best practices for Leads by Web clients
Madeline Bryan Skills
Madeline Bryan Education Details
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English -
Associate Of Arts (A.A.)
Frequently Asked Questions about Madeline Bryan
What company does Madeline Bryan work for?
Madeline Bryan works for Newfold Digital
What is Madeline Bryan's role at the current company?
Madeline Bryan's current role is Product Manager at Newfold Digital.
What is Madeline Bryan's email address?
Madeline Bryan's email address is mb****@****web.com
What is Madeline Bryan's direct phone number?
Madeline Bryan's direct phone number is +190485*****
What schools did Madeline Bryan attend?
Madeline Bryan attended University Of North Florida, Saint Johns River State College.
What skills is Madeline Bryan known for?
Madeline Bryan has skills like Seo Copywriting, Seo, Web Content, Copywriting, Content Writing, Content Strategy, Copy Editing, Content Development, Marketing, Leadership, Press Releases.
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Madeline Bryan
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