Madeline Snow, Msri, Cpcu Email & Phone Number

Lincoln, RI, US

Lincoln, RI, US

Lincoln, RI, US

• Collaborates with business units to create internal and external communications to meet strategic and departmental goals. Communication types include but aren’t limited to: digital educational pieces for customers and.
• Acts as resident expert on property and casualty insurance matters.
• Assists with public relations by creating responses to media inquiries.
• Acts as a liaison for digital content execution by supporting Amica.com, microsites and mobile app with writing and editing needs.
• Project highlight: Wrote all communications, marketing assets, social media posts, digital assets and print materials for a new brand partnership.
• Project highlight: Wrote and recreated resources for a new digital Resource Center. Worked with subject matter experts, compliance team members, graphic designers, web designers and other stakeholders to move pieces.

Lincoln, RI, US

• Supervised and coached a team of sales and service representatives by utilizing call recordings, one-on-one meetings, audits and more. Mentored, motivated and counseled representatives on selling skills. Coordinated.
• Reviewed and assessed new business applications including highly complex files for risk selection.
• Worked closely with representatives to resolve customer-stated issues. Handled customer complaints as needed.
• Assisted with the interviewing and hiring process.
• Assisted in training of newly hired representatives.
• Acted as an office subject matter expert for billing, policy and customer care systems.

Lincoln, RI, US

• Handled sales and service calls daily, writing new policies and servicing existing policies.
• Responded to customer survey results.
• Transitioned from taking calls to supervising and coaching a team of five representatives.
• Reviewed and assessed existing business situations to provide exceptional service.

Providence, RI, US

• Lead a team of five members as we strategized and implemented social media campaigns through the Providence College School of Business social media accounts. Regularly performed high-impact analysis to determine the.
• Formed and communicated responsibilities with team members.
• Scheduled and managed meetings and created agendas.
• Monitored online competitors’ presence and perception.
• Conducted ongoing peer reviews.
• Communicated PCSB status, results and findings to advisors, social media members, and PC marketing and communication department.

London, London, GB

• Created integrated marketing communication recommendations to increase usage at on-campus fitness centers.
• Performed internal and external research and analysis on corporate wellness and company culture.
• Updated crucial contact information used by community liaisons.
• Communicated with municipal officials to gain new contact information and build relationships within the community.
• Attended Community and Customer Management team meetings and calls.
• Gained knowledge about the utility industry.

East Providence, RI, US

• Created presentations of company products on PowerPoint to be presented to current clients and prospects.
• Updated web store information through Excel to organize products and product descriptions.
• Assisted the creative team in preparing for content photoshoots.
• Attended company meetings and presentations which increased industry and general business knowledge.
• Observed the manufacturing process.

Boca Raton, FL, US

• Promoted the opening of a new Orangetheory location through a variety of promotional strategies such as social media, sending direct mail and personal selling.
• Researched trends in fitness to best promote and deliver value to customers.
• Gained sales experience.

Hamden, CT, US

• Learned about business functions such as purchasing, manufacturing, distribution, pricing and marketing.
• Revitalized the Facebook account for KTT Enterprises by updating content to optimize user-friendliness and increase sales.

Master Of Science - Ms, Risk And Insurance

Bachelor Of Science - Bs, Marketing