E-Commerce/Customer Service Associate Team Leader
CurrentProviding assistant leadership to the combined ECOM/CS Team - 150 TMsDuring this time I completed- CDTL 2024.- CDLO 2024.- Mentorship with TL from SE Region.- 1 of 4 Facilitators for TMAW BVL 2024.- Redesigned the OTJ training process for Shoppers and their Team Trainers. - Assisted in the growth and development of 1 Sup > ATL, 1 Team Trainer > Sup, 2 Team.