Madeline Heule Email & Phone Number

Olympia, Washington, United States

Conducted device check-ins, utilizing active listening to ensure clear understanding of all customer concerns and needs, providing informative and patient communication with clients when troubleshooting their devices.Maintained detailed repair notes that were easily accessible to coworkers, allowing for a seamless transition during shift changes.Researched and implemented advanced repair techniques for laptops and desktops, resulting in a reduction in average repair or turnaround time.Took initiative in cross-training by volunteering to work shifts in other store positions, gaining expertise as aConsultation Agent and in customer service and sales floor.

Buckeye, Arizona, United States

Leadership position, demonstrating excellent communication skills by mentoring and coaching a small startup team of platform moderators, ensuring excellent customer service was consistent among the team, and provided guidance on managing customer experiences.Oversaw the management of bug reports using Jira, collaborating with developers to improve overall platform functionality by consistently identifying and escalating bugs as necessary.Played an active role in platform improvement by providing feedback and ideas that are successfully implemented, allowing the platform to move into open beta.Responded to customer emails and chat messages in a timely and professional manner.

Goodyear, Arizona, United States

El Segundo, California, United States

Used strong analytical skills to research, document, and resolve player issues by keeping up to date with policies, procedures, and events surrounding the titles FINAL FANTASY XIV and FINAL FANTASY XI while providing a well-praised customer service experience.Monitored and responded to customer interactions across multiple channels including but not limited to forums, in-game live chat, in-game tickets, and email.Provided valuable insight on current online trends, culture, and technology to assist a team of 20 Game Masters in connecting with an ever-evolving player base.Investigated content that violated in-game guidelines and managed bug reports.Proactively provided feedback and suggestions to improve policies, procedures, and game content.Received over 65 positive feedback posts on the game forums regarding customer service given.

Rancho Santa Margarita, California, United States

Leadership position for 1 year, tasked with making store associate schedules, managing supply orders and inventory, and ensuring that excellent customer experience and animal care was consistent among the team.Tasked with caring for all animals in stock including reptiles, birds, fish, and small mammals: feeding, deep cleaning of habitats, scheduling and transporting of animals to and from veterinary appointments, then administering and executing treatment plans.Experienced in using cash registers, providing information regarding pet care for a variety of animals, the training of new associates, inventory management, stocking.

Rancho Santa Margarita, California, United States

Maintained cleanliness throughout the store by straightening up on the sales floor and in the fitting rooms.Provided excellent customer service by greeting guests, answering questions, and providing recommendations for different products by keeping up to date with new merchandise, trends, and any on-going promotions.Assisted with stocking and merchandising, including organizing items and keeping track of inventory.