Maddy Howlett Email & Phone Number

London, England, Gb

London, England, Gb

CEO of By Miles, leading and supporting our team on our mission to make driving fairer. We provide pay-per-mile car insurance to tens of thousands of drivers in the UK. Board member and approved person under the FCA SMCR regime.

London, England, Gb

Led all growth and retention activities for By Miles, including Marketing, Brand and Experience, Partnerships, and third-party growth relationships. Also held responsibility for leading other functions including Product, Customer Experience/Service, Pricing, and the People team. Worked collaboratively with the rest of the C-Suite to design By Miles' strategy and was a key part of the team who led on the 2023 acquisition of By Miles by Direct Line Group, one of the UK's largest insurance companies. Regularly represented By Miles at industry events, round tables and conferences.

Tunbridge Wells, Kent, Gb

Managing Director role in Local Heroes, an online platform matching customers with trusted local tradespeople, backed by a British Gas guarantee. Led leadership team and all business activities, and was responsible for delivering commercial and customer growth. Managed this role as part of my wider portfolio role for the Centrica group.

Windsor, England, Gb

Portfolio Head of Commercial role with responsibility for P&L performance, commercial profitability, customer growth and new product development. Responsible for all home improvement products (including 100k+ boiler installations), one-off repairs, consumer credit and diagnostic products across the British Gas and Hive brands. Also held Local Heroes MD position within this role.

Windsor, England, Gb

Responsible for overall Customer Experience and Customer Journey Management across all Centrica consumer brands. Led a team of Customer Experience specialists owning the overall customer strategy, customer journey mapping and process architecture across British Gas. Implemented a new customer journey framework across all consumer product ranges, supporting an overall transformation to organising our business by journey.

Windsor, England, Gb

Led an innovative customer-led start-up helping customers get peace of mind for their homes with an alternative to classic home insurance. Brought together a high-performing team to design, build and pilot the product.

Windsor, England, Gb

Portfolio Head of Commercial role, with responsibility for P&L performance, commercial profitability and customer growth within the 4.7m Service & Repair contract portfolio. Led product and commercial strategy, new product development and management of existing products. Responsible for ensuring products meet customer needs and adhere to regulatory requirements.

Windsor, England, Gb

Led a national operation of 450 people across five sites, supporting customers and engineers to make sure that 7.5m appointments went ahead on time. Delivered business transformation to improve appointment reliability and efficiency, while building an empowered and customer-focused culture.

Windsor, England, Gb

Led a team of 800 call centre agents and managers across three sites (Stockport, Oldbury and Cardiff), handling claims and sales for British Gas Services customers.

Windsor, England, Gb

Windsor, Berkshire, Gb

Bsc, Engineering And Business

Diploma In Management Studies