Maddy Howlett work email
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Maddy Howlett personal email
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Inclusive leader building and scaling innovative customer-centred products. CEO and board member. Specialises in building high-performing teams, delivering new products, and transforming service and experience. Passionate about culture and customers. Experienced speaker on InsurTech, customer experience, inclusive leadership, organisational change. Broad experience, from start-up to FTSE 100 scale organisations, working on:- Venture and start-up leadership, creating new products all the way through to scaling and with end-to-end business responsibility.- Business and culture transformation.- Commercial leadership of large portfolios of P&Ls, managing up to £1bn value. - Leading large, specialist teams in functions such as Product, Customer Experience and Journeys, Customer Service, Operations.
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CeoBy MilesLondon, England, Gb
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Chief Executive OfficerBy Miles Sep 2023 - PresentLondon, England, GbCEO of By Miles, leading and supporting our team on our mission to make driving fairer. We provide pay-per-mile car insurance to tens of thousands of drivers in the UK. Board member and approved person under the FCA SMCR regime.
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Chief Commercial Officer (Cco)By Miles Aug 2021 - Aug 2023London, England, GbLed all growth and retention activities for By Miles, including Marketing, Brand and Experience, Partnerships, and third-party growth relationships. Also held responsibility for leading other functions including Product, Customer Experience/Service, Pricing, and the People team. Worked collaboratively with the rest of the C-Suite to design By Miles' strategy and was a key part of the team who led on the 2023 acquisition of By Miles by Direct Line Group, one of the UK's largest insurance companies. Regularly represented By Miles at industry events, round tables and conferences.
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MemberWomen Of Fintech Feb 2024 - PresentTunbridge Wells, Kent, Gb -
Head Of Local HeroesLocal Heroes Nov 2020 - Aug 2021Managing Director role in Local Heroes, an online platform matching customers with trusted local tradespeople, backed by a British Gas guarantee. Led leadership team and all business activities, and was responsible for delivering commercial and customer growth. Managed this role as part of my wider portfolio role for the Centrica group.
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Head Of Commercial Portfolio - Improve/Fix/Prevent ProductsBritish Gas Nov 2020 - Aug 2021Windsor, England, GbPortfolio Head of Commercial role with responsibility for P&L performance, commercial profitability, customer growth and new product development. Responsible for all home improvement products (including 100k+ boiler installations), one-off repairs, consumer credit and diagnostic products across the British Gas and Hive brands. Also held Local Heroes MD position within this role. -
Head Of Customer Experience And JourneysBritish Gas Dec 2018 - Nov 2020Windsor, England, GbResponsible for overall Customer Experience and Customer Journey Management across all Centrica consumer brands. Led a team of Customer Experience specialists owning the overall customer strategy, customer journey mapping and process architecture across British Gas. Implemented a new customer journey framework across all consumer product ranges, supporting an overall transformation to organising our business by journey.
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Head Of Product, Home Risk ManagementBritish Gas Jan 2017 - Nov 2018Windsor, England, GbLed an innovative customer-led start-up helping customers get peace of mind for their homes with an alternative to classic home insurance. Brought together a high-performing team to design, build and pilot the product.
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Head Of Products & Propositions, Contract ServicesBritish Gas Jan 2014 - Apr 2017Windsor, England, GbPortfolio Head of Commercial role, with responsibility for P&L performance, commercial profitability and customer growth within the 4.7m Service & Repair contract portfolio. Led product and commercial strategy, new product development and management of existing products. Responsible for ensuring products meet customer needs and adhere to regulatory requirements.
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Head Of Customer PlanningBritish Gas Dec 2012 - Dec 2013Windsor, England, GbLed a national operation of 450 people across five sites, supporting customers and engineers to make sure that 7.5m appointments went ahead on time. Delivered business transformation to improve appointment reliability and efficiency, while building an empowered and customer-focused culture.
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Head Of Customer ServicesBritish Gas Dec 2010 - Dec 2012Windsor, England, GbLed a team of 800 call centre agents and managers across three sites (Stockport, Oldbury and Cardiff), handling claims and sales for British Gas Services customers.
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Various RolesBritish Gas Oct 2002 - Nov 2010Windsor, England, Gb
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Graduate TraineeCentrica Oct 2002 - Mar 2004Windsor, Berkshire, Gb
Maddy Howlett Education Details
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University Of WarwickEngineering And Business -
Chartered Management InstituteDiploma In Management Studies
Frequently Asked Questions about Maddy Howlett
What company does Maddy Howlett work for?
Maddy Howlett works for By Miles
What is Maddy Howlett's role at the current company?
Maddy Howlett's current role is CEO.
What is Maddy Howlett's email address?
Maddy Howlett's email address is me****@****ail.com
What schools did Maddy Howlett attend?
Maddy Howlett attended University Of Warwick, Chartered Management Institute.
Who are Maddy Howlett's colleagues?
Maddy Howlett's colleagues are Dona Ali, Eleni Tassou, Dominic Yeomans, Josh Watts, Sofia Q., Marcus Hinds, Jay Yang.
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