Madeline Khang Email & Phone Number

● Review incoming documents such as ROI, payment agreement, consent forms, intake paperwork, etc, from IQ batch and ensure all information is accurate.● Process document in the correct patient file.● Send follow up tasks to the appropriate individual or site location.● Update patient chart after verifying the validity of the document.

Oakdale, Minnesota, United States

● Maintained 5 property rentals (65+ units) by advertising and filling vacancies, enforcing leases, and maintaining and securingpremises.● Maintained property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units,and completing repairs, planning renovations, contracting with landscaping and snow removal services.● Enforced occupancy policies and procedures by confronting violators.● Created, updated, and enforced company policies for commercial and residential tenants.

Woodbury, Minnesota, United States

● Created and updated SharePoint, Excel, and other electronic forms of communication and documentation.● Performed monthly reporting and tracking to update internal and external departments.● Review weekly of documents in compliance with DHS and report to the Compliance Officer of any discrepancies.● Create and update personalized care plans and maintain accurate resident information files.● Obtained accurate and necessary information pertaining resident income for eligibility of services.● Collected and maintained accurate data of monthly rental property income and report to the Property Manager of any discrepancies.

West St Paul, Minnesota, United States

● Reviewed daily new and current client contracts received from the Department of Human Services.● Performed new, quarterly, and annual client intakes remotely and in-person.● Created and updated client care plans according to their personal needs.● Conducted employee interviews, orientations, and training via phone and in-person.● Managed payroll for 50+ employees and submitted bi-weekly reports on time and accurately to the Department of Human Services.● Maintained frequent communication with case managers, physicians, and the company nurse through phone, email, and mail.

Bloomington, Minnesota, United States

● Handled 70-80 calls daily with duties including signing up, assisting with navigating and providing detailed and accurate information to new and current employees of their eligibility of medical and health benefits and pension plans through their work of employment as a third party associate.● Responded and resolved any client inquiries as quickly and efficiently as possible to reduce any escalations.● Conducted three way calls with clients and their health insurance providers to ensure proper communication.● Performed accurate documentation of each client call in a timely manner.

Associate Of Science - As, Business Administration And Management, General

Education record

28 credits toward A.S in Business Administration 27 credits toward A.S in Health - Medical Administrative Assistant