Lynn Murphy Email and Phone Number
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As a Senior Customer Success Manager, I manage complex enterprise accounts where I develop and manage strategic programs to enable organizations to achieve rapid ROI and maximum benefit from complex, multi-product enterprise software. I specialize in complex, multi-product enterprise software that includes SaaS-based data analytics and AI/ML learning solutions.I created Information Builder’s first customer success program that consistently realized $500K in annual revenue and was adopted as its post-sales support model. A large part of my success lies in the customer success programs I developed that increased software adoption by greater than 30% and grew revenue 15% on average, y-o-y. I also managed Cloud-based training to include more diversified training options, resulting in a 30% increase in customer satisfaction. By collaborating with senior management and technology users, I made certain to understand their business goals and challenges and conducted on boarding and success programs including health checks that contributed to customer satisfaction and a consistent 75% retention rate.I earn each account by helping organizations achieve rapid ROI and growth by educating them on product benefits - aligning people, processes and systems that drive customer success and growth.In recognition of my having secured $1.5M in new software business and $1M in professional services accounts with Fortune 500 companies that included Charles Schwab, The San Francisco Chronicle, AT&T and The Gap, I was twice named Customer Support Manager of the Year for customer success, retention and growthMS Office: Excel, Outlook, PowerPoint, Word; Salesforce; Zoom; WebEx; Slack; WebFOCUS; iWay/OmniGen
Pure Storage
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Customer Success ManagerPure Storage May 2022 - PresentSanta Clara, Ca, Us
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Customer Success Manager | North American Team Lead | Enterprise Account LeadershipVertica Aug 2020 - May 2022Aarhus C, DkCustomer Success Manager-West -
Sr. Customer Success & Education Executive At Information BuildersInformation Builders Jan 2005 - Dec 2019Fort Lauderdale, Florida, UsInformation Builders 2002 - 2019 Senior Education Manager (promoted 3 times to positions of increasing scope & leadership) • Managed customer success & training programs in multi-product deployments that enabled customers to meet business requirements & realize rapid ROI in SaaS & on prem environments• Created customized training plans for enterprise customers that resulted in growth for customer satisfaction & retention• Negotiated training renewal agreements with clients• Managed training onboarding & delivery • Defined criteria for certification programs• Managed marketing initiatives for training programs that increased revenue y-o-ySenior Customer Success Manager pre-2002• Served as dedicated account relationship manager throughout implementation & post-sale• Cross sold & upsold products & services to senior management • Negotiated new business & renewal agreements with c-suite clients based on needs assessment consultation• Developed KPIs for deployment , customer engagement, adoption & ROI, as well as retention metrics for customer success that were met every year• Partnered with sales teams & professional services to develop success plans to drive adoption, ensure retention, renewals & upsell opportunities• Collaborated with cross-functional teams to develop use cases & onboarding strategies to ensure customer success throughout product implementations.• Delivered client presentations to provide guidance on new product features & best practices for training & deployment• Established customer focus groups to educate on new technologies, garner user feedback & measure customer satisfaction • Represented “Voice of the Customer” & and served as key business partner for strategic customers to all internal teams• Served as trusted advisor to key executives to monitor success & mitigate risk
Lynn Murphy Skills
Lynn Murphy Education Details
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University Of OregonHealth Education/Biology
Frequently Asked Questions about Lynn Murphy
What company does Lynn Murphy work for?
Lynn Murphy works for Pure Storage
What is Lynn Murphy's role at the current company?
Lynn Murphy's current role is Senior Customer Success Manager l Strategic Enterprise Accounts l Enterprise Software l SaaS-Based Data Analytics l AI/ML l Customer Journey Maps l Onboarding l Adoption | Expansion | Retention.
What is Lynn Murphy's email address?
Lynn Murphy's email address is ly****@****tica.dk
What is Lynn Murphy's direct phone number?
Lynn Murphy's direct phone number is +140823*****
What schools did Lynn Murphy attend?
Lynn Murphy attended University Of Oregon.
What skills is Lynn Murphy known for?
Lynn Murphy has skills like Business Intelligence, Crm, Enterprise Software, Saas, Program Management, Account Management, Management, Cloud Computing, Solution Selling, Professional Services, Marketing, Pre Sales.
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