Managed the implementation of an automated phone bank software that converted paper and manual dialing method with 100% automated dialing and instant access to data. Implementation yielded an increase in dialing speed by 70%, labor savings of 65% and a profound impact on ability to make adjustments to political strategy based on instant voter data.Responsible for generating daily phone bank reports to guide political strategy and revise internal dialing strategy; improved reporting efficiency by 90% by developing Visual Basic Excel Macro to automatically generate reports. Lead the research and vetting process for multiple software vendors to replace paper-based political canvassing method. Implemented and configured software for firm’s local needs and trained 10+ campaign teams to reach 1.2M registered voters.Achieved 45% labor cost savings via implementation of canvassing software as a result of eliminating the need for manual data entry; improved data results turnaround time by 700% which empowered political strategy team with unprecedented instant data from the fieldManaged multiple campaign budgets ranging from $100k to $2M; includes tracking vendor invoices, communicating with multiple campaign accountants to verify account balance, and collaborating with legal team to ensure campaign purchases/activities are in compliance with state election laws.Utilized Critical Path Methodologies to coordinate operational effort of 15+ vendors to run local, county-wide, and Congressional campaigns. Vendor management includes researching/vetting reputation and pricing competitiveness, email/phone communication to define specs, budget, and timeline of campaign activities.Conducted research and monitored activities of 30+ current and potential clients, as well as 5+ local municipalities to monitor current business and seek new opportunities/candidates.

Spearheaded $5M Department of Education project for Charter School transition to Common Core for 1,280 end-users; implemented use of software to schedule trainers, venue logistics, and confirm attendees for a series of 8 sessions across 5 regions in the state of Florida.Led $3M IMS software implementation for Florida school district of 55,000 end-users; ensured software met RTT standards and FERPA regulations, in addition to reflecting FL Common Core academic standards.Managed agile project plan for IMS work stream, created weekly status updates for senior client and internal stakeholders, conceptualized risk/bug tracker to communicate client needs to development team.Led Quality Assurance of 50+ IMS releases; was designated as client-ready “tester” as a result of establishing a deep understanding of client’s needs and expectations of the product.Collaborated intensely with newly acquired development team to address gap of software’s actual features/capabilities and client’s expectations; escalation to management resulted in revamp of IMS development team structure and 75% increase allocation of resources to IMS development.Developed content for and delivered 17+ IMS training sessions for school district staff and stakeholders for 55,000 end-users; created assessments and utilized surveys to track training effectiveness; over 98% positive feedbackPresented bi-weekly milestones and project progress to district CIO and Assistant Superintendents.Only PM selected to contribute to multiple developer-side phases of SDLC (post-revamp) given extensive challenges during IMS implementation; actively participated in requirements analysis, system designs, integration and testing, and acceptance.Led RFP response management for IMS product line throughout the state of Florida; ensured all requirements, specs, and response components were completed in time to send to corporate marketing prior to solicitor deadline.

Project manager for LMS and proprietary software providing employee incentive and customer retention programs for major corporations; managed 3-4 software implementations while managing largest implementation for Miami office with over 10,000 end users.Prepared statements of work for projects totaling $1.2M ensuring accurate reflection of capabilities and feasible timelines given firm’s resource constraint; communicated directly with senior client stakeholders to negotiate deliverables, requirements, and timelines defined in statement of work.Managed 3-4 project timelines and budgets from implementation launch to final “go-live,” delivered weekly status updates to internal and client stakeholders, and developed tracker to escalate risks to senior management.Collaborated with client stakeholders to lead creation of over 100+ wireframes requiring deep understanding of software capabilities and limitations; communicated final deliverable to internal design and developer teams to ensure client satisfactionSpearheaded firm-wide internal initiative to build best practices and enhance usability of software tools and design structure around internal performance benchmarks to enhance employee efficiency.

Defined communication pillar/role for cross-functional Shared Services team; launch PMO concept for Shared Services team.Designed, wrote, and launched monthly Outlook/web-based newsletter with content obtained from senior leads of team increasing team knowledge awareness by 15% in the first year and 34% over 2 years across 14 countries assessed by quarterly team knowledge contests.Responsible for building communications infrastructure utilizing MSFT tools/resources for 14 country Latin American Customer Service and Support team; implemented use of various mediums such as newsletters, online collaboration tools, and in-person activities and trainings.Communicated and maintained Rhythm of Business for Shared Services and LATAM Customer Service and Support team.Developed materials for and conducted in-person/virtual training on Microsoft branding standards for all cross functional teams for 14 countries in English and Spanish.

Project Management Office:Responsible for updates on $10M Oracle project in preparation for weekly stakeholder meetings. Updates included: project plan, budget, risk and issue tracking, quality assurance, and resource management schedule.Request for Proposals:Spearheaded coordination of 4 $2-$6M Request for Proposals with Partners from 5 offices; organized the responses, meetings, and documentation of all components of the RFP.Coordinated input and internal negotiations with team of 10+ Partners and Senior Managers forbudget/resource project plan.Ensured all requirements, specs, and response components were completed in time to send to corporate marketing for graphics and binding prior to solicitor deadline.Supply Chain/Global Sourcing:$66.6M in technology savings and $19M professional services savings for Private Equity clientConducted interviews with 12+ asset company top-level leadership to understand purchasing behavior and obtain data for sourcing, conducted gap analysis of spend once data was aggregated, and formulated recommendations based on total historical spend.Built MS database of client’s Technology and Professional Services expenditures in the last 5 years to establish expenditure and purchasing behavior baseline for negotiations with vendors.Mergers/Acquisitions:Conducted due diligence for potential financial services merger valued at $28M; obtained, compiled, and analyzed data regarding company to be acquired.Responsible for integrated revenue/expense analysis reflecting impact of the merger; presented weekly updates, data requests, and risks to key stakeholders.Other:Initiated and designed curriculum for professional development/on-boarding of 28 first-year Business Analysts.Coordinated with senior management to secure speakers, collaborated with HR to ensure no overlap with corporate training, and managed 100% of logistics; on-boarding program subsequently was implemented to 5+ offices across the country