Madeline Pantaleón Email & Phone Number

Administrative Tasks: Handling and organizing documents, ensuring that all information is up-to-date and accessible.Internal Mail Control and Mail Management: I supervise the internal mail to ensure efficient distribution of documents and manage both internal and external mailing.Event Collaboration: I participate in the planning and execution of events, coordinating logistical details and managing meeting spaces.Supplier Relations and Invoicing: I maintain communication with external suppliers, managing contracts and overseeing the invoicing process to ensure an efficient workflow.Access Control and Stock Management: I monitor access to the facilities and keep track of stock, ensuring that security protocols are followed and that materials are available when needed.

Madrid, Spain

Product Design and Development: Responsible for conceptualizing and designing children's footwear that prioritizes foot health and environmental respect, ensuring high standards of quality and comfort.Brand Creation and Registration: Managed the process of creating and registering the brand, including the development of visual identity and branding strategy.Market Analysis and Positioning: Conducted a thorough market analysis to identify opportunities and establish the brand's positioning in the children's footwear sector.Industry Relationship Management: Maintained contact with manufacturers, distributors, and logistics partners, facilitating effective communication and resolving challenges in the supply chain.Marketing Challenges Analysis: Assessed barriers and challenges in marketing the product, implementing strategies to overcome them and optimize the brand's presence in the market.

Madrid Area, Spain

Business Relationship Development: Established and maintained strong relationships with clients and business partners, fostering growth and expansion of the brand in the Spanish market.Negotiation and Sales: Led effective negotiations for the sale and implementation of the product, ensuring favorable terms and maximizing customer satisfaction.Digital Marketing Management: Managed and optimized the company’s social media, designing targeted email marketing campaigns that improved engagement and customer retention.Customer Service: Provided exceptional customer service, efficiently resolving inquiries and issues to ensure a positive experience and customer loyalty.

Munich Area, Germany

Responsible for the Spanish market being the first point of contact between the company and customers. I own the project of translating from English and sometimes German into Spanish all the web content and customer's communications. I was the leading the Customer Service team under the Operations Director's supervision and consistently received positive feedback from customers, colleagues and management for providing superior customer service. I was also asked for developing the on-boarding process and training documentation for new colleagues. Responsible for the most relevant cases both in Spanish and English and sometimes proactively in German. OTRS was the most common communication system, tracking all customers emails or web entries as tickets. My direct supervisor was always satisfied with my daily productivity on closing the tickets at the higher standard. After a couple of months in my role, I was also involved with the compliance team. Some of the tasks concerned checking customers backgrounds, personal documents and card transactions to avoid fraud, money laundry and ilegal misuse of our product.

Miami, Florida

Splendia offers luxury and character hotels around the world, customer's contacted us through phone calls and tickets through OTRS either because they had an issue during the online booking process or because they wanted to make a direct booking with a specialist. My main task was to convert every call from our customers into a sale. I was always on the top 5 selling specialist's in a team of 50+ colleagues divided into 3 offices. I was recognized by management and colleagues for providing superior customer service and good team work.

Madrid Y Alrededores, España

Worked closely with the Conversion Director with the summer campaign and analysed competition packages and online position. Checked the company´s position in SEM and SEO. During the internship I learned about google adwords campaigns.

Santo Domingo, Dominican Republic

I was responsible for the group sales department. Among my tasks, I had to create attractive packages for customers which in this case were small travel agencies. The package consisted of hotel reservations, activities, dinners, excursions, transfers, etc. I had to negotiate with suppliers and get special rates for groups and therefore generate more profit for the company. As other tasks I was responsible for the arrangement and general organization of special events for groups. Responsible for contracting with hotels. Collaborated with finance and operations department to ensure the delivery of efficient, high-quality service.

Santo Domingo, Dominican Republic

Worked in different departments to learn the general hotel operation. Served as waitress at the hotel's restaurant and during events. Worked with the event's sales and operation department liaising with clients to ascertain their precise event requirements; agreeing to, and managing a budget; planning room layouts and the entertainment programme, coordinating staffing requirements and staff briefings.

Master'S Degree In Business And Tourism Markets, Hospitality Administration/Management

Student Alumni representative for Class of 2011

Savia Amadeus Vista Course, Tourism

Activities and Societies: Amadeus Selling Connect, Amadeus Savia VistaThis course, specialized in the main travel distribution software.

Introduction To Amadeus Hotels Graphic Mode, Tourism And Travel Services Management

I have learned how to find, book, modify and cancel a hotel reservation, as well as perform other important basic Amadeus Hotels tasks.

Booking Basics, Tourism And Travel Services Management

Activities and Societies: Amadeus Selling Platform ConnectI have learned how to build flight availability and schedule screens, how to use.

Bachelor’S Degree In Hospitality And Business Administration, Hospitality Administration/Management