Madeline Edwards Email & Phone Number

New York, Ny, Us

Technical Account Manager on the Enterprise Customer Success Team

New York, Ny, Us

Seattle, Wa, Us

- Designed and implemented secure, multi-zone hybrid cloud infrastructures for enterprise clients for seamless integration between on-premises and cloud-based resources.- Skilled in providing thorough program documentation before, during, and after implementation.- Skilled in gathering requirements from, demoing solutions to, and communicating solution methodologies/architectures to technical and non-technical stakeholders.- Developed and implemented prescriptive security and multi-account strategy guidance for AWS Organizations via AWS CloudFormation and Terraform, reducing solutioning time by days and enabling customers to set up a secure environment for their multi account organization.- Developed and implemented four Infrastructure as Code (IAC) solution modules for delegating an AWS Organizations administrator for over 25 AWS services integrations across categories such as Security, Identity and Authentication, Networking, Machine Learning, and DevOps.- Built AWS CloudFormation custom resource using an AWS Lambda function with Python and Boto3 that would trigger upon template execution and delegate administrators for the AWS Organization based on user input. Extensive research into prerequisites for delegation, testing-to-failure, error handling for both user input and API malfunctions, and built-in safeguards improved user experience on the existing modules by 100% preventing API calls that could damage or corrupt their cloud environment activities.- Pioneered initiative with the AWS Organizations service team to create a new AWS Management Console interface for customers to improve their visibility and more quickly modify their AWS Organizations environment.- Implemented innovative ways to prevent unauthorized access in the cloud environments of large enterprise clients, including utilizing Splunk with AWS CloudTrail to identify the source of most prevalent security threats and developing a custom Data Perimeter with AWS Control Tower guardrails.

- Boosted contractors’ adherence to budget by 20% by increasing visibility through supplier invoice entry, granular budget monitoring, and weekly email communication to 80 chefs.- Entered up to 400 invoices per week into QuickBooks and reported mistakes or duplicates to supervisor.

College Park, Maryland, Us

- Drove 200 students to achieve over a combined 10,000 in sales revenue for their group companies in startup course and present their results in a shark tank scenario.- Empowered 80 students to learn pivotal technical skills like cloud computing, data analysis, programming and more through weekly interactive workshops.Teaching Assistant for three semesters for BMGT361: Entrepreneurship: Starting and Managing the Entrepreneurial Venture, one semester for BMGT363: Leadership and Teamwork in Organizations, and two semesters for the Business Transformation and Information Technology fellowship at the Robert H. Smith School of Business.

Memphis, Us

As VP of Membership, I led in-person recruiting events for the Alpha Rho Chapter which included four in person events for over 1,000 potential new members and over 150 chapter members. This included budgeting, decor purchasing, event scheduling, social media outreach, and over three meetings per week to prepare for the events. Throughout the year, I held six chapter development events where members learned recruiting skills, bonded with fellow members, and networked for potential employment opportunities. After my year term, I stayed on as a mentor in the VP of Recruitment role until my graduation.

College Park, Maryland, Us

- Collaborated with multi-disciplinary student team on internal process improvement project for capstone client Leidos as part of the QUEST Curriculum BMGT490H: QUEST Capstone Professional Practicum.- Restructured large-scale internal processes and conducted root cause analysis that identified over $10,000 in savings over 1-3 months per iteration of the process.- Designed time stamped implementation process for an Agile project management and communication strategy to replace legacy system and remove over 3 bottlenecks from the communication flow.- Lead client communication which included email communication, Zoom meeting scheduling. and mediating over 6 weekly meetings.

Seattle, Wa, Us

Professional Services Intern at AWS based in New York, New York working with the Shared Delivery Team and Engagement Managers who serve as the Technical Project Managers for each engagement.- Augmented the Engagement Management team’s consulting performance for a large-scale client cloud migration effort through participating in 10 cutovers for seven applications, and leading Scrum activities for the client developer team.- Delivered enhanced content for the Enablement team including forty wiki reviews, three consultant onboarding plans, one research survey, and one Jira board.• Lead a two week sprint for an enterprise client’s developer team in preparation for a cutover of a large scale application using scrum activities, a Jira board, and AWS Migration best practices.• Strategized and proposed an optimized onboarding plan for AWS Engagement Managers by performing a quality review of existing content including over 40 wiki pages, rating their effectiveness using consultant feedback, aligning the content with practice goals, and developing new reference content.

Arlington, Va, Us

- Predicted new business opportunities and accelerated the proposal preparation timeline for hundreds of RFPs by identifying federal agency leases with upcoming expirations, analyzing the tenant’s occupancy needs, and identifying available properties that match their needs before a request was even submitted.- Resolved client communication bottlenecks and sustained client relations by migrating over 10,000 points of contact from legacy system to a cloud CRM system and used tagging to classify contact information.-Improved RFP response time and knowledge of market by compiling a database of all known current federal agency leases in the United States and submitting over 1,000 FOIA requests to gain insight on the lease specifications and specific tenant agency.

College Park, Maryland, Us

- Collaborated with multi-disciplinary student team on a process improvement project for global client Kaaro Health as part of the QUEST Curriculum BMGT390H: Designing Innovative systems.- Developed data-driven solution to address numerous business processes for the rural healthcare company including risk mitigation, government regulations, pricing standardization, and communication.- Lead client communication which included email communication, Zoom meeting scheduling. and mediating over 6 weekly meetings.

- Assisted up to 200 patrons through 10 tables each shift with the ordering process and creating the perfect dining experience while promoting three monthly specials and two new products per month.- Handled up to a thousand dollars each shift, both physically and electronically, while consistently keeping a balanced register.- Organized a ten-table dining room, behind the counter, four display cases and three graphic design boards assure that the business was performing optimally and that customers were satisfied.

Bachelor Of Science In Business Management And Information Systems, Management Information Systems And Services

Education record