Madeline Lipthrott Email & Phone Number

Supporting TAG through execution of special projects and strategic initiatives.

Member CommunicationsMember OperationsMember EngagementMember Retention

Atlanta, Georgia

Exceptional member management and relations.Effective support of internal systems and processes.

Atlanta, Georgia

Atlanta, Georgia

Manage all aspects of client relations from handling internal product updates to growth and improvement of product adoption.Establish and nurture relationships with clients for ongoing success of client and company.

Responsible for maintaining the health and happiness for a large book of business, while also efficiently completing internal projects and creating a positive work environment.

Atlanta, Ga

-Ensure client satisfaction and drive revenue through new growth opportunities-Increase and stabilize customer retention in aggressive market through proactive communication and willingness to pursue opportunities until they are closed -Inform and educate large client base of new product features, functionalities, and best practices-Effectively communicate with customers, whether troubleshooting issues, discussing marketing strategy, or executing established goals for marketing automation platform-Provide client feedback to internal teams for enhancement of product and business operations-Determine when escalation is warranted and ensure resolution is reached-Create, document, and implement processes across internal teams

-Analyze, create, and implement global business processes for services and support teams-Accurately track and report internal and external company performance, and produce effective exhibition of information for auditing-Present accurate data to global teams on weekly basis to ensure internal performance continues to advance in quality and quantity-Exhibit flexibility and willingness to perform new tasks daily to meet hard deadlines while maintaining performance of established duties-Work with external vendors to provide timely and accurate deliverance of materials for internal events -Navigate complex network of personnel from various departments to ensure smooth department operations on a daily basis-Proficiency in Replicon, GoodData, Excel, Word, Outlook

Client Services - Global On-Premise Upgrades Advocacy-Create and implement process and provide accurate tracking, documentation and transfer of knowledge to internal team members for continued execution of the project-Proactively contact hundreds of global clients and provide updated, accurate product information while developing and maintaining each relationship-Analyze business practices and effectively communicate with internal and external teams to determine necessary changes and ensure performance needs and expectations are met, based on client preference and product needs-Present weekly updates of project to executives for review and strategic planning

Greater Atlanta Area

-Manage relationships with large international partners in Canada and Latin America-Contribute to creation of new content for marketing pieces-Facilitate open lines of communication internally and externally for effective execution of events and programs-Create effective sales-driving initiatives, programs and tactics- Develop and implement cost-effective trade show planning strategies to communicate brand and services to potential clients and a specialized target audience - Plan, develop, and coordinate annual trade show schedules - Manage logistics for over 100 external tradeshows and events throughout a year including travel accommodations and staff activities - Research and analyze new trade show opportunities to create recommendations - Complete, submit, and execute contracts with multiple vendors and prospective clients - Research, determine, and implement sponsorship levels and advertising opportunities for trade shows and expositions - Establish and exercise pre-show and post-show marketing campaigns to include print advertising, direct mail announcements, and e-mail announcements - Oversee detailed cost records from approving vendor invoices to managing trade show activities to ensure projects remain within budget expectations - Point of contact for post-show meetings with attendees to ascertain subsequent action items, distribute business leads, and send follow-up correspondence

- Develop and implement cost-effective trade show planning strategies to communicate brand and services to potential clients and a specialized target audience- Plan, develop, and coordinate annual trade show schedules- Manage logistics for over 100 external tradeshows and events throughout a year including travel accommodations and staff activities- Research and analyze new trade show opportunities to create recommendations- Complete, submit, and execute contracts with multiple vendors and prospective clients- Research, determine, and implement sponsorship levels and advertising opportunities for trade shows and expositions - Establish and exercise pre-show and post-show marketing campaigns to include print advertising, direct mail announcements, and e-mail announcements - Oversee detailed cost records from approving vendor invoices to managing trade show activities to ensure projects remain within budget expectations- Point of contact for post-show meetings with attendees to ascertain subsequent action items, distribute business leads, and send follow-up correspondence