Madeline Sum Email & Phone Number

- Oversees Live Chat operations- Rostering and resource allocation to ensure seamless operations and adequate manpower coverage at all times

Singapore

Core member of IRAS Chatbot team• In-house trainer for conversation design of IRAS chatbot• Incorporate design thinking in building Chatbot conversation flow• Knowledge and ability to design and produce infographics and other online media contents to serve taxpayers

• To provide quality service and experience to taxpayer in handling their tax matters• Attend to taxpayer general and technical Income tax and Property tax enquiries across all modes of interactions via phone, emails and live chats;• Identify and resolve taxpayers’ technical enquiries, assessments as well as enforcement enquiries

Singapore

• Conduct in-depth review and analysis of cases to take effective and appropriate enforcement actions against taxpayers who do not file their tax returns or pay their taxes on time• Communicate and negotiate effectively with taxpayers to reach an agreement, while influencing a mindset shift towards voluntary compliance.• Provide assistance to taxpayers via telephone or through written correspondence. Be involved in various projects leveraging a mix of data analysis, technology, agile principles, behavioural insights, and design to improve work processes, service delivery and voluntary compliance

Bachelor Of Business (Hons), Banking And Finance, Second Class (Upper) Honours

Activities and Societies: Programmer for Hall 5 Orientation Camp 2016

Gce 'A' Levels