Madeline Washington, Mais, Csm, Pcip Email & Phone Number

Orlando, Fl, Us

United States

Orlando, Florida, United States

Project DirectorManaged over 350 personnel delivering Electronic Toll Collection Back-office services with 32 monthly KPIs for call center management, correspondence handling, violation enforcement and collection services, standard operating procedures, payment processing and reconciliation, fleet management, transponder management, training, and reporting. Creation of Champion Cup to foster teamwork as well as produce competition within the departments. Supported CFX systems and operations:  Increased cash flow by working with the banking partner to setup Check 21 which allowed the client to have immediate access to $500,000 daily and streamline the credit card disputes, which allowed a quicker response to inquiries and a reduction of 40% of write off.  Implemented training program via their individual computers to all employees allowing everyone to acquire additional education in various area. The team recorded 273,000 hours of training during the first year of COVID.  Tested and validated Visitor Toll Pass system (remote system at Orlando International Airport) creating a new service to travelers in the Orlando eliminating the frustration of receiving invoices months after their returns and a reduction in tolling costs. Captured loss revenue from over 1000 customers a month. Implemented a scheduling software (Monet) for immediate directive to team. Employees engagement increased by 40% due to the functionality of the software.

Orlando, Florida, United States

Directed and managed revenues and budgets of over $60 million in contracts for multiple projects. Responsible for planning, implementation, management of all finance activities including business planning, budgeting, forecasting and negotiations which resulted in a 30% reduction in expenses while increasing productivity and employee morale. Provided financial and operational guidance and directions to existing projects and the following oversight of corporate systems:  Designed Human Capital System which enabled 350 employees to handle all HR through a portal with access anywhere with appropriate login.  Created tracking system for RFP requirements for proposal and demos allowing information to be used on future projects. Reduced production cost by 35%.  Designed system for server requirements including multiple servers for security, email and organization – also enhanced firewalls within the server to limit access to specific users 25% increase in productivity.  Created multiple connections – private connection for France, VPN for team outside of office. Team was able to be more productive by accessing the data in any location. Reduced administrative expenses by 25%.

Bachelor Of Science - Bs, Accounting

Activities and Societies: Alpha Kappa Alpha Sorority,

Masters, Accounting And Information Systems