Madeline Wessinger Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio, United States

• Create, analyze, and deliver strategic deployment guidance illustrating Osso’s value (e.g. training objectives and ROI), guiding customer’s experience and linking results to the customer’s key business objectives.• Build strong customer relationships with leaders and users by sharing deep product knowledge about optimizing the use and adoption of products and tools, working with customers on planning, training, best practices, and execution. • Work with Account Management and Client Services on implementation of VR into customer operations, ongoing support, and business reviews. • Provide as-needed support for customers’ education activities, major events, and conferences.• Own the overall relationship with assigned clients in a blended portfolio of customers, focusing on growing adoption and ensuring retention, expansion, and satisfaction.

Carlsbad, Ca

• Work with senior leadership to define the goals and priorities of ATEC’s Medical Education programs.• Coordinate with Product Marketing for educational content creation consistent with training objectives. • Engage internal and external stakeholders to understand training objectives and develops training agendas that meet event objectives, align ATEC resources and secure availability through calendaring with all participants. • Ensure that lab logistics as relevant to the training agenda are considered and planned for, including notification of lab personnel, specimen ordering, equipment availability (e.g., c-arms, instrument sets), etc. •Manage program finances, including budgeting, expense reporting, ensuring timely Faculty and vendor payments, and program analytics.

La Jolla, California

• Responsible for managing the assigned project team in the planning of all program logistics including but not limited to venue/site selection, contract negotiations, travel, food and beverage, meeting room sets, audio-visual, rooming lists, ground transportation, and ancillary vendors (i.e. entertainment, activities, décor and/or photographer.)• Responsible for audience generation (recruitment) and attendee data management including post-meeting compliance Sunshine Act reporting.• Maintain ongoing dialog with supervisor and project team throughout life of the program/event to evaluate progress, and initiate scope change process, if necessary.• Negotiate best available rates and contract terms with vendors and/or coordinate with Accounting.• Customize template documents with program specific information and coordinate distribution to all attendees according to necessary timelines.• Review and reconcile final invoices and pass-through cost reconciliation (on programs where assigned as lead planner) within mandated timelines.

Greater San Diego Area

• Maintain responsibilities from previous role while taking on additional responsibilities as the team lead.• Develop and manage process improvement initiatives pertaining to surgeon education events including the creation of a new online event request form, EventGeek event management system, budget management/tracking, and metrics reporting.• Developed and launched the Insight Visitation program, a small scale educational event that is completely customized to the customer’s needs. This includes new rules and guidelines for all parties involved in the creation of the event, a new process for which the event is vetted, created, and executed, and new information collections documents.• Developed and launched the CPD Communities of Practice program; a program aimed at keeping surgeon learners in communication after the completion of an educational event.• Liaison for a team of four event planners. Communicate process changes, management updates, vendor negotiations, and lead team meetings.• Main point of contact for event related vendors (hotel, travel partners, food and beverage services, etc.)

Greater San Diego Area

• Maintain responsibilities from previous role while taking on additional responsibilities as the department project manager.• Develop and ensure implementation of effective surgeon education strategies, programs and projects.• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.• Develop detailed project plans to monitor and track progress.• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.

• Plan, design and produce surgeon education events while managing all project deliverables within budget and timelines.• Coordinate all logistics for surgeons, fellows, residents and physician’s assistants, including flights, hotels, ground transportation, food and beverages, equipment needs, etc.• Proactively troubleshoot any emerging problems during surgeon education events.• Maintain excellent relationships with sales representatives, management, department leads, and third party vendors.• Provide preparation and onsite support for all surgeon visits, including coordinating with the lab team and marketing teams.• Collect data necessary for Sunshine Act reporting and maintain log for audits.

Dublin, Ohio

• Manage the planning, organization, and execution of meetings and events for both internal and external clientele ranging in size from ten to several hundred attendees.• Experience in contract negotiations with 3rd party vendors including hotel accommodations, ground transportation, air travel, entertainment, banquet services, audio visual services, etc.• Maintain attendee registration including but not limited to creating registration sites, invitations, managing hotel requests, creating and distributing badges and agendas, etc. • On-site management includes making sure that all aspects of the planning process are coming together, vendor supervision, timeline management, logistics, and problem solving.• Responsible for managing complex budgets set by the business unit. Also responsible for reporting actual spend.• Conduct pre- and post-event evaluations and report on outcomes.