Alejandra Deluca Email & Phone Number

Córdoba, Argentina

Product Definition & Analysis: Collaborated in defining product features and analyzing requirements to ensure alignment with quality standards.Testing Strategy & Planning: Proposed and implemented testing strategies, designed comprehensive test scenarios and cases, and planned test execution.Test Execution & Reporting: Executed tests, reported bugs, proposed solutions, and validated fixes to ensure product quality and performance.Process Improvement: Led efforts to drive process… Show more Product Definition & Analysis: Collaborated in defining product features and analyzing requirements to ensure alignment with quality standards.Testing Strategy & Planning: Proposed and implemented testing strategies, designed comprehensive test scenarios and cases, and planned test execution.Test Execution & Reporting: Executed tests, reported bugs, proposed solutions, and validated fixes to ensure product quality and performance.Process Improvement: Led efforts to drive process improvements, enhancing efficiency and effectiveness within the QA workflow.Performance Evaluation: Simulated product execution to evaluate performance, identify bottlenecks, and optimize functionality.Technical Writing & Documentation: Produced clear, concise documentation for test cases, bug reports, and technical specifications.Functional Analysis & SQL Expertise: Conducted detailed functional analyses and utilized SQL (updates, selects, deletes) to query databases and validate test outcomes. Show less

United States

Job Description Creation & Posting: Expertly craft and post detailed technical job descriptions to attract top talent.Talent Sourcing: Source candidates on niche platforms like Stack Overflow, LinkedIn, GitHub, and Telegram to find highly skilled IT professionals.Resume Screening: Assess resumes for specialized skills and qualifications, ensuring the best fit for the role.Pre-Screening & Interviews: Conduct pre-screening calls and interviews using structured methods, technical… Show more Job Description Creation & Posting: Expertly craft and post detailed technical job descriptions to attract top talent.Talent Sourcing: Source candidates on niche platforms like Stack Overflow, LinkedIn, GitHub, and Telegram to find highly skilled IT professionals.Resume Screening: Assess resumes for specialized skills and qualifications, ensuring the best fit for the role.Pre-Screening & Interviews: Conduct pre-screening calls and interviews using structured methods, technical assessments, and behavioral questions.Collaboration with IT Leaders: Work with IT team leaders to forecast department needs and align recruitment strategies.Personalized Outreach: Design tailored emails to passive candidates and actively engage them in job opportunities.Networking & Employer Branding: Attend tech conferences and meetups to promote the company’s culture and attract top talent.Onboarding & Retention: Oversee smooth onboarding processes and help new hires integrate into the company culture.Continuous Learning: Stay updated with emerging tech trends to refine recruitment strategies and stay competitive. Show less

Silicon Valley, California, Estados Unidos

Talent Acquisition & Recruitment: Led full-cycle recruitment, from sourcing candidates to onboarding, ensuring alignment with organizational needs and company culture.Employee Training & Development: Developed and delivered employee training programs to enhance skills, performance, and overall talent development.Performance Management: Evaluated team performance, provided actionable feedback, and implemented improvement plans to boost productivity.Organizational Culture: Cultivated… Show more Talent Acquisition & Recruitment: Led full-cycle recruitment, from sourcing candidates to onboarding, ensuring alignment with organizational needs and company culture.Employee Training & Development: Developed and delivered employee training programs to enhance skills, performance, and overall talent development.Performance Management: Evaluated team performance, provided actionable feedback, and implemented improvement plans to boost productivity.Organizational Culture: Cultivated a positive work environment and championed a strong organizational culture to foster employee engagement and satisfaction.Compensation & Benefits: Managed compensation plans, ensuring competitive and fair packages aligned with business goals and industry standards.Employee Experience Development: Designed and implemented strategies to enhance the employee experience, driving satisfaction and retention.HR Strategies & Initiatives: Developed HR strategies and initiatives aligned with business objectives, fostering long-term growth and organizational success.HR Operations Management: Oversaw HR tasks including recruitment, performance evaluations, and general employee queries, resolving issues promptly.Collaboration with Leadership: Worked closely with management to enhance work relationships and ensure alignment between HR initiatives and business needs.Risk Management & Continuous Improvement: Proactively identified HR gaps, proposed, and implemented changes to mitigate risks and improve operational efficiency.Process Optimization & Testing: Participated in defining products, analyzing requirements, and proposing testing strategies; designed test cases and scenarios to ensure operational effectiveness. Show less

Talent Acquisition & Recruitment: Led full-cycle recruitment, from sourcing candidates to onboarding, ensuring alignment with organizational needs and company culture.Employee Training & Development: Developed and delivered employee training programs to enhance skills, performance, and overall talent development.Performance Management: Evaluated team performance, provided actionable feedback, and implemented improvement plans to boost productivity.Organizational Culture: Cultivated… Show more Talent Acquisition & Recruitment: Led full-cycle recruitment, from sourcing candidates to onboarding, ensuring alignment with organizational needs and company culture.Employee Training & Development: Developed and delivered employee training programs to enhance skills, performance, and overall talent development.Performance Management: Evaluated team performance, provided actionable feedback, and implemented improvement plans to boost productivity.Organizational Culture: Cultivated a positive work environment and championed a strong organizational culture to foster employee engagement and satisfaction.Compensation & Benefits: Managed compensation plans, ensuring competitive and fair packages aligned with business goals and industry standards.Employee Experience Development: Designed and implemented strategies to enhance the employee experience, driving satisfaction and retention.HR Strategies & Initiatives: Developed HR strategies and initiatives aligned with business objectives, fostering long-term growth and organizational success.HR Operations Management: Oversaw HR tasks including recruitment, performance evaluations, and general employee queries, resolving issues promptly.Collaboration with Leadership: Worked closely with management to enhance work relationships and ensure alignment between HR initiatives and business needs.Risk Management & Continuous Improvement: Proactively identified HR gaps, proposed, and implemented changes to mitigate risks and improve operational efficiency.Process Optimization & Testing: Participated in defining products, analyzing requirements, and proposing testing strategies; designed test cases and scenarios to ensure operational effectiveness. Show less

Argentina

Recruitment & Talent Acquisition: Led recruitment and selection processes across diverse roles (Sales, Commercial, Industrial, Administrative), ensuring alignment with organizational needs.Supplier & Payment Management: Managed supplier payments and handled collections, maintaining accurate financial records.External Relations Coordination: Acted as a liaison for external relations, fostering strong partnerships and maintaining smooth communication.Positive Work Environment:… Show more Recruitment & Talent Acquisition: Led recruitment and selection processes across diverse roles (Sales, Commercial, Industrial, Administrative), ensuring alignment with organizational needs.Supplier & Payment Management: Managed supplier payments and handled collections, maintaining accurate financial records.External Relations Coordination: Acted as a liaison for external relations, fostering strong partnerships and maintaining smooth communication.Positive Work Environment: Promoted and nurtured a positive work environment that encouraged collaboration and enhanced employee satisfaction.Collaborative Work with Management: Worked closely with management and colleagues to improve work relationships and ensure alignment between team objectives and company goals. Show less

Argentina

Carry out the recruitment and selection of personnelDirector's assistant.Recruitment and General Selection (Sales, Commercial, Industrial, Administrative)Payment to suppliers.Coordinates external relationsNurture a positive working environmentClose collaboration with management and colleagues to improve work relationshipsDevelop and implement HR strategies and initiatives aligned with the overall business strategyTake care of all HR-related tasks within the… Show more Carry out the recruitment and selection of personnelDirector's assistant.Recruitment and General Selection (Sales, Commercial, Industrial, Administrative)Payment to suppliers.Coordinates external relationsNurture a positive working environmentClose collaboration with management and colleagues to improve work relationshipsDevelop and implement HR strategies and initiatives aligned with the overall business strategyTake care of all HR-related tasks within the location, including the recruitment and selection processSupport current and future business needs through the development, engagement, motivation, and preservation of human capitalNurture a positive working environmentEnsure legal compliance throughout human resource managementFull cycle of talent management process (from the first day of employment to off-boarding stages)Close collaboration with management and colleagues to improve work relationshipsAnswer general HR questions and resolve issues on timeActively identify gaps, propose and implement changes necessary to cover risks Show less

Argentina

As a CRM business analyst, my job duties include organizing and analyzing marketing and customer data and helping sales and marketing teams deepen their market influence and build long-lasting customer relationships.1. Answer questions about products or services2. Follow up on inquiries3. Process orders and transactions4. Resolve problems or complaints5. Offer information about the company's offers6. Provide proactive care7. Gather and analyze customer… Show more As a CRM business analyst, my job duties include organizing and analyzing marketing and customer data and helping sales and marketing teams deepen their market influence and build long-lasting customer relationships.1. Answer questions about products or services2. Follow up on inquiries3. Process orders and transactions4. Resolve problems or complaints5. Offer information about the company's offers6. Provide proactive care7. Gather and analyze customer feedback8. Transfer the needs and suggestions of customers to other departments9. Follow up on customer reviews10. Develop useful content for users11. Prevent future incidents12. Track Customer Service KPIs and MetricsIndustry: FintechEmpathyInterpersonal skillsRelationship managementCoaching and trainingPersuasion skillsProblem-solvingCritical thinkingDecision-making skillsInitiativeTime managementTeamworkManagement abilityTechnical skills Show less

Argentina

1. Answer questions about products or services2. Follow up on inquiries3. Process orders and transactions4. Resolve problems or complaints5. Offer information about the company's offers6. Provide proactive care7. Gather and analyze customer feedback8. Transfer the needs and suggestions of customers to other departments9. Follow up on customer reviews10. Develop useful content for users11. Prevent future incidents12. Track Customer Service KPIs and… Show more 1. Answer questions about products or services2. Follow up on inquiries3. Process orders and transactions4. Resolve problems or complaints5. Offer information about the company's offers6. Provide proactive care7. Gather and analyze customer feedback8. Transfer the needs and suggestions of customers to other departments9. Follow up on customer reviews10. Develop useful content for users11. Prevent future incidents12. Track Customer Service KPIs and Metrics Show less

Argentina

Employment Sector of Atento Argentina- Recruitment and Selection Department.I performed various tasks and responsibilities in charge:- Personnel Selection: Incorporation of external resources for various accounts (Speedy, Telefónica 112, Telefónica Empresas, BBVA- Banco Francés-, Telefónica Móviles Uruguay- TMU-, Telefónica Móviles Argentina- Movistar- among others), in the Provinces of Córdoba and Salta, and in the Oriental Republic of Uruguay.- Internal reassignments, and internal… Show more Employment Sector of Atento Argentina- Recruitment and Selection Department.I performed various tasks and responsibilities in charge:- Personnel Selection: Incorporation of external resources for various accounts (Speedy, Telefónica 112, Telefónica Empresas, BBVA- Banco Francés-, Telefónica Móviles Uruguay- TMU-, Telefónica Móviles Argentina- Movistar- among others), in the Provinces of Córdoba and Salta, and in the Oriental Republic of Uruguay.- Internal reassignments, and internal search processes for vertical and hierarchical growth. Various administrative tasks, management of internal systems and office package.- Preparation of Reports and Presentations to hierarchical sectors. Show less

Argentina

Telephone Service Representative for Movistar Mass Customers in its different contracting modalities. Resolution of queries, claims.Telephone Service Representative for Business and Corporate Customers of Movistar in its different contracting modalities. Resolution of queries, claims, referral to Account Executives.Telephone Service Representative for Massive, High Value and Corporate Customers- in contingencies- for change of Terminals. Consultation on equipment, availability and… Show more Telephone Service Representative for Movistar Mass Customers in its different contracting modalities. Resolution of queries, claims.Telephone Service Representative for Business and Corporate Customers of Movistar in its different contracting modalities. Resolution of queries, claims, referral to Account Executives.Telephone Service Representative for Massive, High Value and Corporate Customers- in contingencies- for change of Terminals. Consultation on equipment, availability and stock, sales.Telesales representative for various Movistar campaigns: Activa-Savings Migrations and Upgrade Savings Migrations.Telecollection representative for Movistar. Inbound Management - Outbound Management. Collection of early and late arrears. Information to clients in Extrajudicial status. Reading statements of accounts of massive and corporate clients. Show less

I worked as a Telemarketer and Business Advisor for the Italian Hospital, Sales of Health Plans and Medical CoverageReason for termination: Resignation for better job offer