- Prepared notices and documents for lease renewals, rent increases, breachnotices, and changes in terms agreements.- Conducted tenant screenings to ensure suitability.- Performed virtual routine inspections to maintain property standards.- Addressed customer service inquiries from tenants and property owners.

- Assisted customers with post-order issues including refunds, replacements,cancellations, tracking packages, and applying discount codes.

- Managed driver accounts with suspended vehicle registrations and driver'slicenses.- Regularly received monthly recognition awards for performance.- Utilized Salesforce for knowledge management and Bliss for ticketing.

- Collected payments from retail consumers with overdue accounts.- Offered payment plans to credit card holders unable to pay in full.

- Efficiently resolved customer concerns, handling approximately 300 calls per week.- Consistently recognized as one of the top agents within the line of business.♦ Team Mentor(November 2014 – October 2015)• Offered real-time support to agents requiring assistance with calls.• Coached agents on improving customer satisfaction scores by sharing bestpractices.• Contributed to the team's top performance for several consecutive months.♦ Subject Matter… Show more - Efficiently resolved customer concerns, handling approximately 300 calls per week.- Consistently recognized as one of the top agents within the line of business.♦ Team Mentor(November 2014 – October 2015)• Offered real-time support to agents requiring assistance with calls.• Coached agents on improving customer satisfaction scores by sharing bestpractices.• Contributed to the team's top performance for several consecutive months.♦ Subject Matter Expert(November 2015 - April 2016)• Handled escalation calls when customers requested a supervisor.• Provided high-level support to ensure customer satisfaction. Show less