Madelyn Chan Email & Phone Number

• Managed over a dozen end-to-end implementations of Odeza’s revenue cycle products, serving as the primary contact for client stakeholders and engineering, ensuring effective communication and alignment with project objectives; spearheads collaboration prioritize client requests, understand timelines, pinpoint areas of risk, and define the technical requirements for achieving business objectives.• Leads daily meetings with client executives to track KPIs and identify highest priority implementation and go liveissues; develops risk mitigation plans, allocates engineering support, and created supplementary training resources toaddress technical issues and roadblocks throughout the software lifecycle• Builds out HL7 interfaces alongside developers to automate the transfer of patient-level data and financial data between third-party applications and Epic.• Performs extensive pre-production workflow, SQL, API, and integration testing for all technical productimprovements.• Lowering AR days for major hospital systems handling outreach over 2+ million patient accounts.• Manages a team of three in house analysts to grow their skills and enhance client satisfaction• Identifies, designs, and implements internal process improvements, such as automating manual processes that minimize errors and promote scalability• Revamped internal implementation methodology to lessen project timelines

• Managed simultaneous implementations Clinical Documentation software for clients ranging from smalldepartments of health to large, multi-state hospital networks with more than 40 locations, ensuring on-time delivery.• Managed a team of analysts tasked with build, testing, and delivery of Epic’s Clinical Documentation & Stork applications, and metric dashboards using Agile and Waterfall methodologies, driving improved overall revenue collection and reimbursement on billions of dollars of services annually.• Identified potential areas of risk on implementations across the Clinical Documentation application and worked with colleagues to devise actionable mitigation plans with concrete deadlines; checked in at regular intervals to monitor escalation.• Shortened integration timelines and improved overall accuracy by coordinating development of new features sourced from gaps in customer clinical documentation workflows and integrations to third partiesInpatient Patient Safety Lead• Responsible for developing and monitoring Epic’s Patient Safety Surveillance program in collaboration with multiple CNOs from major hospital systems.• Managed the long term efficacy of Epic’s Patient Safety metric components and dashboards.Cutover Lead• Developed systems and approaches for planning and execution of technical and logistical transition from legacy electronic health records to Epic.

New York, New York

Completed a joint internship in Prospect Development and Communications in Summer 2019. Exercised skills in research using Power BI and other key databases to collate data for prospecting new donor relationships. Drafted weekly communications to UNICEF USA's client network.

Bachelor Of Arts - Ba, Political Science And Government

High School Diploma