- Leading a team of 5-10 baristas through peak business hours where we see up to 80 customers in a 30-minute time span. - Ensuring that baristas work in a way that provides an exceptional customer centered experience while achieving and exceeding business goals.- Managing inventory and placing consistent orders while keeping seasonal business trends in mind.

- Client communications including scheduling, completing onboarding calls, and being the main point of contact between the client and my financial representative. - Provided stellar customer service, maintaining trust between the customer, myself and the financial representative, especially while handling sensitive information.- Assisted the financial representative with calendar upkeep, preparation for meetings, and through the entire insurance application process from intake to approval.

- Crafted and served beverages with speed, quality and consistency, often during solo shifts.- Learned to integrate hard work with a positive attitude to create an enjoyable work environment.

- Greeting and checking in anywhere from 200 to 500 guests each night, providing customer service both in person and over the phone.- Monitored restaurant activity to determine seating and dining flow and inputted data using Excel nightly.

- Maintaining up to date knowledge of the store, handled high volume sales, and assisting in training new employees.- Provided friendly service and addressed customers’ needs while quickly moving through the checkout process.