Systems administrator for various services including and not limited to Windows OS, Microsoft Entra and Microsoft Active Directory, VMWare and Azure virtual machines, identity and access management practices and processes, cloud and hosted printing environments, Google workspace, and Atlassian Jira.In this role, I led a project team through implementation of a cloud managed printing solution which included working with vendors and stakeholders, configuring the cloud environment, testing, and communicating with the campus community. I have also participated on an IAM solution migration from on-prem to cloud and have made further improvements and efficiencies in our IAM processes to expand RBAC and attribute based account permissions through the use of various API integrations.

Primary Windows and printer admin; Secondary macOS admin. In this role, I migrated our SCCM Windows management infrastructure to Microsoft Endpoint Manager, coordinated and maintained third-party application and security patching, and implemented and coordinate the ongoing maintenance of Azure virtual machines. During this role, I took on extra duties related to systems administration which include and are not limited to VMWare Vsphere virtual machine deployment and maintenance, SSL/TLS certificate maintenance, identity and access management practices and procedures, Google administration, Office 365 administration, Microsoft Azure services, and SSO configuration and maintenance.

- Provide high-level support of technology to departments in the cluster by interacting with faculty and staff to determine their needs and facilitate their use of available and future technology- Coordinate and supervise student employees to assist in computer support as well as ad hoc training for software installation, repair triage, troubleshooting, and deployments- Provide technical expertise to the campus community during scheduled shifts at the CIT HelpDesk- Use of departmental issue tracking system to keep track of current issues, requests, and other assigned tasks- Maintain an inventory of equipment and software in collaboration with Property Control and Support Services Staff and ensure accuracy of said inventories for annual replacement and purchasing decisions- Interact with vendors and colleagues to evaluate product offerings, training programs, project management techniques, and to acquire technical assistance as required- Produce and maintain documentation with CIT’s official knowledge base- Assist departments with upgrades pertaining to college owned devices: computers, software, operating systems, etc. - Coordinate and review desktop services projects with the support services team- Iterate on best practices to increase the quality and turnaround time of computer deployments- Continuously evaluate existing systems with industry standards and make recommendations for improvement- Establish SLAs for service uptime and build the necessary reporting for these metrics - Perform repairs as needed for college owned Apple devices- Project management: Lead and manage projects related to Support Services and work with team members to build project timelines and work breakdown structures

-Perform financial processes such as credit card approvals, travel expense and authorization forms, chargebacks, budget transfers, etc.-Perform purchasing approvals and complete requisitions to create POs-Develop and maintain working relationships with a multitude of Vendors-Manage, plan, and analyze over $8 million in budgetary funds-Coordinate enterprise desktop software licenses which includes license tracking and renewals; identifying opportunities for consolidation; negotiating terms and prices with vendors and regularly review licensing to ensure compliance-Coordinate the Technology Renewal Program – Centrally managed replacement system that organizes and coordinates the replacement of all leased computers owned by the College-PaperCut and student printing administrator-Maintaining and reviewing the asset database system-Utilizing a ticketing system to create and review requests-Installation and management of Sassafras campus wide-Communicate effectively with the campus community utilizing multiple modes of communication-Aiding in event planning and scheduling-Project Management – coordinate planning, research, and implementation of projects -Documentation of processes for campus community reference-Creation of Team Dynamix service requests, forms, and workflows

- Provided customer support through ticketing systems and in-person requests- Computer lab maintenance and set-up (Mac & Windows)- Troubleshooting printer and computer issues - Helpdesk shift coverage- Creating and maintaining inventories (Excel, JIRA, Google Docs)- Collaborated with staff and other student workers to complete projects- Successfully ran deployments (Mac & Windows)- Digital signage deployment and configuration- User migrations