Responsible for engaging with key customers by building and preserving trusting relationships.Identify opportunities to grow the customer base and build positive relationships with new clients. Requires strategic and analytical thinking when finding solutions to problems to ensure maximum client satisfaction.I possess excellent communication skills and maintain the core values of the organisation when interacting with clients.I conduct quality assurance surveys to determine customer satisfaction (in informal and formal manners) and use the findings to improve on areas of complaint. I work closely with Sales and Accounts Managers to ensure that all staff preserve relationships with clients.

Handled constituent matters related to the Health & Aged Care, Education, Youth & Sport portfolios. This meant I laised with other staff, government departments and members of the constituency on matters relating to the electorate and the portfolios or committees the member of parliament may be part of and other areas of general concern.This required me to research and prepare reports, briefing notes, memoranda, correspondence, and other routine documents for the minister, colleagues, and constituents.The COVID-19 pandemic was a significant political focus during my time in this role and often required me to translate technical medical terminology into a format that was easily understandable for constituents (for example receiving information briefs from the Department of Health and formulating written responses to constituents).The highest level of confidentiality was always maintained given a significant amount of information I was privy to was of sensitive nature.

Provided a wide range of support for students who needed assistance to participate in educational activities and achieve the desired learning outcomes.Worked closely with teachers to assist in the learning of students. Often the focus of this role was on students that required extra support to meet educational goals.Many of the students I worked with were averse to learning, lacked a liking for school and struggled to follow instruction. Thus, his job required patience and understanding.During my time at this school, I spearheaded a literacy group that specialised in the reading, writing and comprehension ability of those with lower English and literacy outcomes.

Part of the after hours pastoral care team that ensures the safety, academic success, general wellbeing and happiness of students is a priority within the college. It is a dynamic role requiring interpersonal skills and an optimistic attitude. Work together with other leaders (staff or students) yet maintain confidentiality and privacy. Crucial to a creating harmonious environment.

Head of the after hours pastoral care team that ensures the safety, academic success, general wellbeing and happiness of students is a priority within the college. It is a dynamic role requiring interpersonal skills and an optimistic attitude. Work together with other leaders (staff or students) whilst maintaining confidentiality and privacy issues. Crucial to a creating harmonious environment.

Lifeguard: maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency. Provides emergency care and treatment as required until the arrival of emergency medical services.Receptionist: welcomes patrons, aids in patrons’ requests. Strong emphasis on customer service. Maintains internal and external communications, supports other departments by taking on clerical or general office related responsibilities. Manages schedules, booking requests, general enquiries.

Casual at all three companies. Assist in daily office needs, and managing general administration to ensure smooth operation of the workplace. Excellent oral and written communication skills, proficient in a number of computer softwares. More specific jobs undertaken; filing, data entry, bookkeeping, exam distribution. Requires an eye for detail, organisation and patience. Confident in liaising with colleagues and being the internal and external point of contact.

General running of the function centre. Waitress, bartender, kitchen hand. Customer service is the main priority, achieved by ensuring schedules/ plan are executed successfully, listening to instruction, and bringing a positive energy to the role. (During university breaks).