- Developed public education materials to standardize national programs.- Collaborated with an interdisciplinary team to create and coordinate a high impact volunteer program plan.- Assessed service groups to match their abilities with a park need. - Managed all communications with service groups before, during, and after their project. - Facilitated internal communication with a Volunteer Newsletter and individual project debriefings. - Tracked all quantitative volunteer data to provide bi-weekly program reports to division supervisors and Americorps.- Supervised over 200 volunteers, using Google suite to track hours, gather feedback, plan programs, communicate, and give recognition.- Coached and facilitated team-building for volunteer service groups in the field.- Collaborated remotely with cohort to develop regional materials for cohesive branding and management of national Bark Ranger program.

- Plan and teach weekly, multi-level yoga classes with in-depth themes.- Managing marketing and finances.

-Manage staff of 10 tasting room associates.- Educate guests on 868 Estate and Virginia wine.- Pour wine for and entertain up to 15 guests at a time- Help monitor and evaluate retail inventory and sales.- Promote wine, case, ticket, and wine club sales.- Maintain updated mailing list for members and potential members on Constant Contact- Book, coordinate and schedule weekend music performances

- Worked closely with Office & Operations Managers to monitor and coordinate logistics for trips.- Increased net retail profit by 50% over two years.- Managed all registration-based and some sales-based communications with prospective, current and prior participants.- Developed and implemented new sales staff training, manuals, and processes based on a comprehensive knowledge of the company and all of its programs.- Worked with Operations Manager to support the maintenance, management, inventory, and purchasing of all company equipment.- Assisted Group Sales Manager with cold calls, site visits, special events, social media and the development of sales strategies.- Provided direction and operational oversight to 45 customer service & retail employees in four locations.- Conducted all employment interviews & monitored performance.- Served as an internal information ambassador to ensure consistent communication across all departments.- Acted as a community liaison to maintain relationships with local partners, vendors, and potential clients.

- Provide safe whitewater adventures on the Shenandoah & Potomac Rivers.- Provide accurate historical interpretation of the Shenandoah Valley and Harpers Ferry starting in the early 1800s. - Provide information about the ecology, flora, and fauna of the area.- Navigate technical Class I-III rapids in 12 foot inflatable rafts.

- Perform check ins and check outs. - Reserve rooms over the phone.- Organize and print housekeeping room schedules. - Answer guest questions about the area. - Help with daily operations.

- Provide respite for the care providers of children and young adults with physical and mental disabilities.- Assist the primary care provider of a non-verbal child with transportation to appointments, at home education, feeding, and daily needs.