Madelyn Ward Email and Phone Number

• Prioritized customers by answering questions received via phone/in person while also ensuring that books and other merchandise were stocked either in accordance with store layouts or by creating unique displays as directed by supervisors.• Remained knowledgeable about store products and kept up to date on popular/new books to assist customers with any inquiries and make recommendations.

• Reviewing policies, reports, and significant business documents for formatting, spelling, grammar, and proper syntax.• Reviewing and revising content for stakeholders to ensure accessible language in flyers, brochures, website content, and other written materials.

• Creates a welcoming environment for guests by engaging with their interests and assists them by recommending products that meet these interests. • Keeps the store neat by presenting merchandise in an organized, efficient, and entertaining manner.

• Worked on a comprehensive re-entry guide for returning citizens in the state of Florida.• Made a distribution list and called organizations to gauge their interest in obtaining the re-entry guide.

• Greeted patrons, answered phones, checked out equipment and books, and helped with any guest inquiries.• Maintained the stacks and followed guidelines and protocols to ensure books were accessible and stored correctly.

• Researched articles related to human sex trafficking and wrote informational posts to be sent out to subscribers.• Attended seminars on child sex abuse and human trafficking, took notes, and relayed information to supervisor.

• Filed important documents such as pleadings and depositions to keep folders organized for the legal team. • Worked directly with paralegal to prepare files and cases for the legal team, displaying strong attention to detail