Madelyn Brown Email & Phone Number

Annapolis, Maryland, United States

Annapolis, Maryland, United States

Baltimore, Maryland, United States

Supervise the game day retail staff in multiple retail storesInteract and help thousands of guests that enter into the stores in their search for merchandise itemsAct as a liaison for staff and guests and funnel requests to full time staffResolve customer conflicts and support leadership with operational resolutionsServe as the primary liaison between game day retail staff and full time staffAssist in counting thousands of products in inventory at the stadium

Aberdeen, Maryland, United States

Activated and fulfilled over 60 partners contracted elements during the season and various eventsLed and assisted in creating proof of performances for all partnersPromoted to assistant partnership seller and sold over $30,000 worth of partnership inventory in 3 monthsOversaw the partnership intern and delegated daily tasks to assist the partnership and marketing teamCreated all 66 in-game scripts using the ShoFlo platformAssisted in the creation of social media graphics for Instagram, Twitter, Facebook, and LinkedIn

Bowie, Maryland, United States

Oversaw 8 interns and directed them in daily tasksAided with the creation of the promotional schedule for the seasonPlanned and participated in the organization of special events and promotions for non-baseball eventsAssisted our marketing and promotions coordinator with the Baysox mascot appearances and eventsLed the activation and presentation of in-game promotions

Baltimore, Maryland, United States

Stocked inventory for the pop-up shopCounted thousands of products in inventory at the stadiumInteracted and assisted with at least 50 guests that entered into the storeMoved at least 100 boxes from the warehouse to various locations in the stadium

Bowie, Maryland, United States

Worked virtually with the front office staff to learn about the various positions within Minor League BaseballAssisted with the creation of marketing ideas on how to use the stadium and its facilities as something other than a professional baseball stadiumAdapted to a completely virtual environment instead of in person, running promotional nights at the ballparkEdited and transcribed player interviews to be used later for a biography piece

Towson, Maryland

Used programs including Adobe Photoshop and ScoreShots to create graphics that were posted on multiple social media platformsAdapted edited images to create exposure stories for an average of 40 people to enjoyCalculated and published statistics for various sports teams such as golf, basketball, lacrosse, baseball, and softball to be published on TowsonTigers.com for an average of 100 people to see dailyAssisted in the creation of media releases and editing various publications for the Towson Athletics websiteAided in tracking men’s and women’s basketball stats on using NCAA Live Stats, keeping play-by-play and post-game breakdown

Orlando, Florida Area

Worked within four different stores and interacted with over 20,000 guests everyday in which not all spoke EnglishTook part in Make a Wish activities and helped make Disney dreams come true for guests of all ages and ethnicitiesAided guests in their search for merchandise and/or directing them throughout the parkTook initiative in handling stressful situations, such as a lost child or a parent with a missing childAssisted coordinators and leaders in collecting and counting money at the end of a closing shift when needed

Fort Meade, Md

Used customer service and time management skills to welcome and organize incoming applications of service membersHelped between 10 and 20 service members and their families daily to help determine the best place for them to liveUsed my knowledge of the Microsoft office suite to assist with other office tasks as needed

Bowie, Md

Assisted over 50 customers daily with food orders, menu recommendations, and any other needs. Used time management skills in order to balance upwards of five tables at a time. Supplied superior customer service skills daily while also following and enforcing all company policies and procedures. Assisted management with anything they requested.