Pinot and Provisions is a market and wine shop located in Downtown Charleston, SC. We focus on a curated selection of high quality products from local and indepedent brands around the country.

Duties include:- Performance Management- Employee Engagement- Leadership Development - Mentorship- DE&I

Oversaw People & Culture Team at ALICE (now Actabl). Full-cycle employee journey including:- Hiring- Onboarding - Employee Engagement- Performance Management- Offboarding- Employee Relations

ALICE is an all-in-one hotel operations platform that streamlines operations and communications, boosts productivity, and increases guest satisfaction. Primary responsibilities include training and onboarding new hotels to the platform. Between 2019 and early 2021, I have successfully launched 66 hotels and activated $469,000 of revenue for our company while working on a reduced workforce during the COVID-19 pandemic. In addition to my primary duties, I spearheaded reactivation efforts to aid closed and limited occupancy hotels in safely re-opening their operations to guests. I also managed the activation process for all customers and prospects who requested the COVID-19 Checklists product and hosted a webinar to demonstrate the best use cases of the product.

Hotel Bennett is a premier, luxury hotel in downtown Charleston with a Forbes Four-Star Hotel Rating. It features 179 guest rooms, four dining outlets, a full service spa, and a private club floor. I served on the pre-opening team as the Front Office Manager. I was responsible for hiring the Front Desk, PBX, Concierge, Bellman and Valet teams. I developed and implemented the Front Office Training Manual, Standard Operating Procedures and Standards of Service for the Front Office Team.I managed the Front Office budget and was responsible for payroll, monitoring guest recovery expenses and projecting monthly and quarterly revenue goals. On a daily basis, I was responsible for ensuring guest satisfaction by training and managing the Guest Services and Front Office Team on Forbes Standards.

Belmond is a luxury hotel brand that features one-of-a-kind hotels, trains, river cruises and safari lodges around the globe. Each property is unique in style, but upholds the highest level of service with many Four and Five Star Forbes Rated hotels in the collection.I oversaw the Hotel Service Team for Belmond reservations worldwide. I was responsible for onboarding and training Luxury Service Coordinators on upholding Luxury Quality Assurance (LQA) and Forbes Standards. I developed a Quality Control Program to ensure standards were upheld and evaluated QC on a monthly basis for the office. I was responsible for maintaining product knowledge of worldwide products and participated in onsite training at properties throughout the United States. I was voted Employee of the Quarter by peers and managers for displaying excellence in the 4 Belmond Pillars: Curiosity, Care, Community and Confidence.

The Dewberry Charleston is a premier luxury, boutique hotel located in historic downtown Charleston. Eight short months into my hospitality career I was recruited by The Dewberry Charleston to work on their Opening Team as an Assistant Front Office Manager. I assisted with all FF&E, creation of Front Office Training Manuals, and hiring and training all Front Desk Agents, Valet and Bellman. Once open I created and implemented the Front Office Incentive Program, assisting with continuing education and Employee Improvement Plan as needed.

-Upheld Front Desk Agent check in and check out procedures in compliance with LQA Standards-Top Front Desk Agent Upseller: Increased Hotel Revenue by over $20,000 in first five months -Served as Hotel Concierge during the evenings -Expert in Opera Program Management System