Madelyn Sullivan Email & Phone Number

• Implemented screens, data validation rules, business rules, and workflows with platform editor to deliver business process automation products for clients in the life and disability insurance industries• Collaborated with R&D and UI development teams to identify, troubleshoot, and resolve code defects, ensuring seamless functionality and delivering a bug-free product to customers• Leveraged XML and APIs to orchestrate seamless data exchange with customer systems and third-party vendors• Optimized system performance through application of SQL queries, proficiently managing creation, retrieval, updating, and deletion within the database• Presented product demonstrations to executives and clients, explaining new developments and product flow• Contributed to regular code review and QA processes for newly delivered features and defect fixes; ran end-to-end test cases in UAT environment to ensure seamless transition to production• Analyzed and processed over 800 lines of business requirements for a client project, transforming them into functional features• Facilitated virtual trainings and provide individualized support for new system users

Philadelphia

• Oversaw office use of Terra Dotta study abroad software, troubleshooting issues, training staff, generating data reports, and solving problems; led office through server migration in 2018• Led office in scholarship strategy, review, selection, and distribution processes; awarded 300+ students over $400,000 each year• Streamlined scholarship review and distribution by automating scoring using formulas in Excel, reducing review time from 2 months to 1 week• Led efforts to expand opportunities and integrate curriculum for exchange programs leading to a 375% increase in STEM student applications• Developed new programs for international students in Asia who could not travel to the U.S. during COVID-19, generating $500,000 in revenue for the university• Implemented new biannual application cycle for exchange programs leading to a 367% increase in enrollment from 2017 to 2022• Selected as a finalist for Fulbright International Education Administrators Seminar in Germany

Philadelphia

• Managed up to 100 inquiries per day, answering questions and providing technical support• Processed hundreds of digital and physical application materials in a timely manner• Interviewed, hired, trained, and oversaw 6 undergraduate student workers• Performed data analysis of 389 events to evaluate effectiveness of events on student application rate; analyzed performance of events based on event type, event timing, and student major

Master Of Science - Ms, Information Science And Technology

Master’S Degree, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bachelor Of Business Administration (B.B.A.), International Business Administration

Activities and Societies: University Honors Program, Fox Business Honors, Beta Gamma Sigma

International Business, Korean, International Exchange Student

Activities and Societies: Ewha TaekwonAttended Ewha Womans University in Seoul, South Korea from August 2013 - June 2014 Studied Advanced.